Immich•7mo ago

Trying to store thumbs on another device than main images, but can't get it to work

Hi,

I'm trying to follow this (https://immich.app/docs/guides/custom-locations/) documentation page, to move thumbs and the other "fast needed" storage to a locally mounted block volume. I have my main images on a rclone mounted SFTP drive at

/mnt/hetzner_storage_box/immich-library

/mnt/hetzner_storage_box/immich-library

/mnt/hetzner_storage_box/immich-library

/mnt/hetzner_storage_box/immich-library, and trying to move the thumbs to a locally mounted block volume

/mnt/block_volume/immich

/mnt/block_volume/immich

/mnt/block_volume/immich

/mnt/block_volume/immich.

However immich keeps complaining that it can't find the thumbs folders. I'll put some useful info below:

docker-compose.yml and .env: https://bpa.st/IC2Q

Error log:

immich_server            | [Nest] 17  - 06/02/2025, 1:16:17 PM   ERROR [Api:GlobalExceptionFilter~c6zoalyr] Unknown error: Error: ENOENT: no such file or directory, access 'upload/thumbs/dbae834e-2cb3-4a05-9fe6-03cfdaf920b9/5b/d0/5bd08f04-aa8f-4349-8036-990298dfbef5-thumbnail.webp'
immich_server            | Error: ENOENT: no such file or directory, access 'upload/thumbs/dbae834e-2cb3-4a05-9fe6-03cfdaf920b9/5b/d0/5bd08f04-aa8f-4349-8036-990298dfbef5-thumbnail.webp'
immich_server            |     at async access (node:internal/fs/promises:605:10)
immich_server            |     at async sendFile (/usr/src/app/dist/utils/file.js:53:9)
immich_server            |     at async AssetMediaController.viewAsset (/usr/src/app/dist/controllers/asset-media.controller.js:60:13)

immich_server            | [Nest] 17  - 06/02/2025, 1:16:17 PM   ERROR [Api:GlobalExceptionFilter~c6zoalyr] Unknown error: Error: ENOENT: no such file or directory, access 'upload/thumbs/dbae834e-2cb3-4a05-9fe6-03cfdaf920b9/5b/d0/5bd08f04-aa8f-4349-8036-990298dfbef5-thumbnail.webp'
immich_server            | Error: ENOENT: no such file or directory, access 'upload/thumbs/dbae834e-2cb3-4a05-9fe6-03cfdaf920b9/5b/d0/5bd08f04-aa8f-4349-8036-990298dfbef5-thumbnail.webp'
immich_server            |     at async access (node:internal/fs/promises:605:10)
immich_server            |     at async sendFile (/usr/src/app/dist/utils/file.js:53:9)
immich_server            |     at async AssetMediaController.viewAsset (/usr/src/app/dist/controllers/asset-media.controller.js:60:13)

immich_server            | [Nest] 17  - 06/02/2025, 1:16:17 PM   ERROR [Api:GlobalExceptionFilter~c6zoalyr] Unknown error: Error: ENOENT: no such file or directory, access 'upload/thumbs/dbae834e-2cb3-4a05-9fe6-03cfdaf920b9/5b/d0/5bd08f04-aa8f-4349-8036-990298dfbef5-thumbnail.webp'
immich_server            | Error: ENOENT: no such file or directory, access 'upload/thumbs/dbae834e-2cb3-4a05-9fe6-03cfdaf920b9/5b/d0/5bd08f04-aa8f-4349-8036-990298dfbef5-thumbnail.webp'
immich_server            |     at async access (node:internal/fs/promises:605:10)
immich_server            |     at async sendFile (/usr/src/app/dist/utils/file.js:53:9)
immich_server            |     at async AssetMediaController.viewAsset (/usr/src/app/dist/controllers/asset-media.controller.js:60:13)

immich_server            | [Nest] 17  - 06/02/2025, 1:16:17 PM   ERROR [Api:GlobalExceptionFilter~c6zoalyr] Unknown error: Error: ENOENT: no such file or directory, access 'upload/thumbs/dbae834e-2cb3-4a05-9fe6-03cfdaf920b9/5b/d0/5bd08f04-aa8f-4349-8036-990298dfbef5-thumbnail.webp'
immich_server            | Error: ENOENT: no such file or directory, access 'upload/thumbs/dbae834e-2cb3-4a05-9fe6-03cfdaf920b9/5b/d0/5bd08f04-aa8f-4349-8036-990298dfbef5-thumbnail.webp'
immich_server            |     at async access (node:internal/fs/promises:605:10)
immich_server            |     at async sendFile (/usr/src/app/dist/utils/file.js:53:9)
immich_server            |     at async AssetMediaController.viewAsset (/usr/src/app/dist/controllers/asset-media.controller.js:60:13)

A command that shows there is definitely a file there:

$ ls -lha /mnt/block_volume/immich/thumbs/dbae834e-2cb3-4a05-9fe6-03cfdaf920b9/5b/d0/5bd08f04-aa8f-4349-8036-990298dfbef5-thumbnail.webp
-rw-rw-r-- 1 root root 16K May 24 16:40 /mnt/block_volume/immich/thumbs/dbae834e-2cb3-4a05-9fe6-03cfdaf920b9/5b/d0/5bd08f04-aa8f-4349-8036-990298dfbef5-thumbnail.webp

$ ls -lha /mnt/block_volume/immich/thumbs/dbae834e-2cb3-4a05-9fe6-03cfdaf920b9/5b/d0/5bd08f04-aa8f-4349-8036-990298dfbef5-thumbnail.webp
-rw-rw-r-- 1 root root 16K May 24 16:40 /mnt/block_volume/immich/thumbs/dbae834e-2cb3-4a05-9fe6-03cfdaf920b9/5b/d0/5bd08f04-aa8f-4349-8036-990298dfbef5-thumbnail.webp

$ ls -lha /mnt/block_volume/immich/thumbs/dbae834e-2cb3-4a05-9fe6-03cfdaf920b9/5b/d0/5bd08f04-aa8f-4349-8036-990298dfbef5-thumbnail.webp
-rw-rw-r-- 1 root root 16K May 24 16:40 /mnt/block_volume/immich/thumbs/dbae834e-2cb3-4a05-9fe6-03cfdaf920b9/5b/d0/5bd08f04-aa8f-4349-8036-990298dfbef5-thumbnail.webp

$ ls -lha /mnt/block_volume/immich/thumbs/dbae834e-2cb3-4a05-9fe6-03cfdaf920b9/5b/d0/5bd08f04-aa8f-4349-8036-990298dfbef5-thumbnail.webp
-rw-rw-r-- 1 root root 16K May 24 16:40 /mnt/block_volume/immich/thumbs/dbae834e-2cb3-4a05-9fe6-03cfdaf920b9/5b/d0/5bd08f04-aa8f-4349-8036-990298dfbef5-thumbnail.webp

Not sure what I'm doing wrong. Also I can't seem to bash into the container to do an ls from there.

Immich•6/2/25, 11:33 AM

:wave: Hey @Puddingvlaai,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.

References

Container Logs:
```
docker compose logs
```
```
docker compose logs
```
docs
Container Status:
```
docker ps -a
```
```
docker ps -a
```
docs
Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA

Immich•6/2/25, 11:33 AM

Checklist

I have...

:ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
:ballot_box_with_check: read applicable release notes.
:ballot_box_with_check: reviewed the FAQs for known issues.
:ballot_box_with_check: reviewed Github for known issues.
:ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
:ballot_box_with_check: uploaded the relevant information (see below).
:ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

Information

In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:

Your docker-compose.yml and .env files.
Logs from all the containers and their status (see above).
All the troubleshooting steps you've tried so far.
Any recent changes you've made to Immich or your system.
Details about your system (both software/OS and hardware).
Details about your storage (filesystems, type of disks, output of commands like
```
fdisk -l
```
```
fdisk -l
```
and
```
df -h
```
```
df -h
```
).
The version of the Immich server, mobile app, and other relevant pieces.
Any other information that you think might be relevant.

Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)

If this ticket can be closed you can use the

/close

/close

command, and re-open it later if needed.

IImmich ## Checklist I have... 1. :ballot_box_with_check: verified I'm on the latest rel...

ImmichAPP•6/2/25, 11:39 AM

Successfully submitted, a tag has been added to inform contributors. :white_check_mark:

Mraedis•6/2/25, 12:33 PM

Did you move the folders after changing the mounts too?

Mraedis•6/2/25, 12:33 PM

If not, you need to do that first.

PuddingvlaaiOP•6/2/25, 12:33 PM

Yup, I did!

Mraedis•6/2/25, 12:33 PM

Sorry misread the error there

PuddingvlaaiOP•6/2/25, 12:33 PM

Copied to the new location, and moved the old location to thumbs.oldthumbs.old etc

Mraedis•6/2/25, 12:34 PM

Can you do the

ls

ls

command from inside the container

Mraedis•6/2/25, 12:34 PM

i.e.

docker exec immich_server ls -la /usr/src/app/upload/thumbs/dbae834e-2cb3-4a05-9fe6-03cfdaf920b9/5b/d0/5bd08f04-aa8f-4349-8036-990298dfbef5-thumbnail.webp

docker exec immich_server ls -la /usr/src/app/upload/thumbs/dbae834e-2cb3-4a05-9fe6-03cfdaf920b9/5b/d0/5bd08f04-aa8f-4349-8036-990298dfbef5-thumbnail.webp

PuddingvlaaiOP•6/2/25, 12:36 PM

docker exec immich_server ls -la /usr/src/app/upload/thumbs/dbae834e-2cb3-4a05-9fe6-03cfdaf920b9/5b/d0/5bd08f04-aa8f-4349-8036-990298dfbef5-thumbnail.webp
-rw-rw-r-- 1 root root 15702 May 24 16:40 /usr/src/app/upload/thumbs/dbae834e-2cb3-4a05-9fe6-03cfdaf920b9/5b/d0/5bd08f04-aa8f-4349-8036-990298dfbef5-thumbnail.webp

docker exec immich_server ls -la /usr/src/app/upload/thumbs/dbae834e-2cb3-4a05-9fe6-03cfdaf920b9/5b/d0/5bd08f04-aa8f-4349-8036-990298dfbef5-thumbnail.webp
-rw-rw-r-- 1 root root 15702 May 24 16:40 /usr/src/app/upload/thumbs/dbae834e-2cb3-4a05-9fe6-03cfdaf920b9/5b/d0/5bd08f04-aa8f-4349-8036-990298dfbef5-thumbnail.webp

PuddingvlaaiOP•6/2/25, 12:36 PM

without a problem!

PuddingvlaaiOP•6/2/25, 12:36 PM

I've also noticed that this doesn't happen always. If it happens, a restart of the server (

docker compose down

docker compose down

, docker compose up -ddocker compose up -d) sometimes fixes the problem

Mraedis•6/2/25, 12:38 PM

mmm

Mraedis•6/2/25, 12:39 PM

Wondering whether it's simply a matter of the file not being reachable yet when it's needed

Mraedis•6/2/25, 12:39 PM

You could run the "missing" thumbs job and see if your server complains about any other thumbs missing

PuddingvlaaiOP•6/2/25, 12:45 PM

I've also noticed that the thumbsthumbs, backupsbackups, encoded-videoencoded-video directories reappear in the old /mnt/hetzner_storage_box/immich-library//mnt/hetzner_storage_box/immich-library/ directory on startup. Also not sure where those appear from

Mraedis•6/2/25, 12:46 PM

it's a docker thing

PuddingvlaaiOP•6/2/25, 12:47 PM

Now on startup there is no problem at all, and running the missing thumbs job does nothing

PuddingvlaaiOP•6/2/25, 12:47 PM

I'm confused and I can't figure it out

Mraedis•6/2/25, 12:47 PM

Hurray

Mraedis•6/2/25, 12:47 PM

I wouldn't worry about it unless thumbs start missing in your GUI

PuddingvlaaiOP•6/2/25, 12:48 PM

Yeah sometimes they do, which is weird. I did have a mistake in my backup script though at first (stopping and starting the containers did not correctly add the bind mounts and such), but I think I fixed that

PuddingvlaaiOP•6/2/25, 12:49 PM

But maybe that is still a problem, I may need to check that again

PuddingvlaaiOP•6/4/25, 10:00 AM

Ah it seems I have the exact same issue as discussed here: https://github.com/immich-app/immich/discussions/11944

PuddingvlaaiOP•6/4/25, 10:05 AM

which is super annoying

PuddingvlaaiOP•6/4/25, 10:06 AM

Ugh

Trying to store thumbs on another device than main images, but can't get it to work

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