© 2026 Hedgehog Software, LLC

TwitterGitHubDiscord
More
CommunitiesDocsAboutTermsPrivacy
Search
Star
Setup for Free
ImmichI
Immich•9mo ago•
3 replies
Dweller

Duplicate scan stuck because images won't load..

New install, added a pile of existing photos via external folder, and then imported my google photos using immich-go.

When working through duplicates, I get stuck where duplicates is referencing 2 images that immich doesn't seem to see. Attempting to trash these results in a pop up error saying "Not Found or no asset.delete access".

If I open either image using the magnifying glass, and expand the path, I get a path like..
upload/upload/6a3bcf7b-bc6c-4874-ad93-8a908b74dda5/f6/c0/f6c0cb0c-8c43-436c-ae49-1bf98950f758.jpg
upload/upload/6a3bcf7b-bc6c-4874-ad93-8a908b74dda5/f6/c0/f6c0cb0c-8c43-436c-ae49-1bf98950f758.jpg
. If I browse to that path from a terminal of the running immich-server container, I can see the content exists..

root@054cb18f9a0a:/usr/src/app/upload/upload/6a3bcf7b-bc6c-4874-ad93-8a908b74dda5/f6# ls -al c*
c0:
total 5776
drwxrwxrwx 1 node node    4096 May 31 23:34 .
drwxrwxrwx 1 node node    4096 Jun  1 09:04 ..
-rwxrwxrwx 1 node node 5914538 May 31 23:29 f6c0cb0c-8c43-436c-ae49-1bf98950f758.jpg

c1:
total 0
drwxrwxrwx 1 node node 4096 Jun  1 16:58 .
drwxrwxrwx 1 node node 4096 Jun  1 09:04 ..

cc:
total 456
drwxrwxrwx 1 node node   4096 Jun  1 09:10 .
drwxrwxrwx 1 node node   4096 Jun  1 09:04 ..
-rwxrwxrwx 1 node node 462624 Jun  1 08:37 f6cc543a-b008-414e-80da-1786ccecc84a.jpeg
-rwxrwxrwx 1 node node   1431 Jun  1 09:10 f6cc543a-b008-414e-80da-1786ccecc84a.jpeg.xmp
root@054cb18f9a0a:/usr/src/app/upload/upload/6a3bcf7b-bc6c-4874-ad93-8a908b74dda5/f6# ls -al c*
c0:
total 5776
drwxrwxrwx 1 node node    4096 May 31 23:34 .
drwxrwxrwx 1 node node    4096 Jun  1 09:04 ..
-rwxrwxrwx 1 node node 5914538 May 31 23:29 f6c0cb0c-8c43-436c-ae49-1bf98950f758.jpg

c1:
total 0
drwxrwxrwx 1 node node 4096 Jun  1 16:58 .
drwxrwxrwx 1 node node 4096 Jun  1 09:04 ..

cc:
total 456
drwxrwxrwx 1 node node   4096 Jun  1 09:10 .
drwxrwxrwx 1 node node   4096 Jun  1 09:04 ..
-rwxrwxrwx 1 node node 462624 Jun  1 08:37 f6cc543a-b008-414e-80da-1786ccecc84a.jpeg
-rwxrwxrwx 1 node node   1431 Jun  1 09:10 f6cc543a-b008-414e-80da-1786ccecc84a.jpeg.xmp


If I double click the path from the ui, it takes me to the folders view, where the dir is empty..

And, if I navigate into the parent folder
f6
f6
in the folders view, I discover immich does not even see a
c0
c0
folder (or indeed the
c1
c1
folder), but only sees the
cc
cc
folder. Ownership & permissions look to be identical on the working & non working folders.

Any ideas how to get immich to see the missing content?
image.png
image.png
ImmichJoin
A place to hang out, get support, discuss Immich, get announcements about releases and anything else going on.
36,590Members
Resources
Was this page helpful?

Similar Threads

Recent Announcements

Similar Threads

Immich web interface won't load after initial setup/scan
ImmichIImmich / help-desk-support
3mo ago
Duplicate Images
ImmichIImmich / help-desk-support
4h ago
Removing duplicate images
ImmichIImmich / help-desk-support
3y ago
Won't tag missing images
ImmichIImmich / help-desk-support
3y ago