Immich•7mo ago

Clean install, imported old settings, all ML services not working anymore

I've just setup a clean install, and so far everything looks good, but both smart search as well as face detection product these errors:

[Nest] 7 - 06/10/2025, 2:27:29 PM ERROR [Microservices:{"id":"72cd5ddc-d986-41eb-b758-2b915cae3450"}] Unable to run job handler (smart-search): Error: Machine learning request '{"clip":{"visual":{"modelName":"ViT-SO400M-16-SigLIP2-384webli"}}}' failed for all URLs
Error: Machine learning request '{"clip":{"visual":{"modelName":"ViT-SO400M-16-SigLIP2-384webli"}}}' failed for all URLs
at MachineLearningRepository.predict (/usr/src/app/dist/repositories/machine-learning.repository.js:98:15)
// some more clipped due to message length
[Nest] 7 - 06/10/2025, 2:27:29 PM ERROR [Microservices:{"id":"aada30fc-7e08-431f-83e4-8607e9560b22"}] Unable to run job handler (smart-search): Error: Machine learning request '{"clip":{"visual":{"modelName":"ViT-SO400M-16-SigLIP2-384webli"}}}' failed for all URLs
Error: Machine learning request '{"clip":{"visual":{"modelName":"ViT-SO400M-16-SigLIP2-384webli"}}}' failed for all URLs
at MachineLearningRepository.predict (/usr/src/app/dist/repositories/machine-learning.repository.js:98:15)
// some more clipped due to message length

In settings the URL for ML is: http://localhost:3003
In my .env file I got IMMICH_MACHINE_LEARNING_URL=http://immich-machine-learning:3003

Any pointers on why this keeps failing on all ML workloads?

Immich•6/10/25, 12:36 PM

:wave: Hey @damnthatssweet,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.

References

Container Logs:
```
docker compose logs
```
```
docker compose logs
```
docs
Container Status:
```
docker ps -a
```
```
docker ps -a
```
docs
Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA

Immich•6/10/25, 12:36 PM

Checklist

I have...

:ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
:ballot_box_with_check: read applicable release notes.
:ballot_box_with_check: reviewed the FAQs for known issues.
:ballot_box_with_check: reviewed Github for known issues.
:ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
:ballot_box_with_check: uploaded the relevant information (see below).
:ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

Information

In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:

Your docker-compose.yml and .env files.
Logs from all the containers and their status (see above).
All the troubleshooting steps you've tried so far.
Any recent changes you've made to Immich or your system.
Details about your system (both software/OS and hardware).
Details about your storage (filesystems, type of disks, output of commands like
```
fdisk -l
```
```
fdisk -l
```
and
```
df -h
```
```
df -h
```
).
The version of the Immich server, mobile app, and other relevant pieces.
Any other information that you think might be relevant.

Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)

If this ticket can be closed you can use the

/close

/close

command, and re-open it later if needed.

NoMachine•6/10/25, 1:57 PM

isn't the model name ViT-SO400M-16-SigLIP2-384__webliViT-SO400M-16-SigLIP2-384__webli ?

NoMachine•6/10/25, 1:58 PM

looks like you are missing the __

NNoMachine isn't the model name `ViT-SO400M-16-SigLIP2-384__webli` ?

damnthatssweetOP•6/10/25, 3:06 PM

Good eye, I changed that to the correct huggingface namings, but still the errors persists :/

NoMachine•6/10/25, 3:09 PM

same error?

damnthatssweetOP•6/10/25, 3:27 PM

exact same unfortunately

NoMachine•6/10/25, 3:32 PM

are you running the standard docker compose or you are running a separate ML instance?

NoMachine•6/10/25, 3:32 PM

I'm asking because in your settings you should have http://immich-machine-learning:3003 not localhost

damnthatssweetOP•6/10/25, 3:41 PM

Im running Portainer on a Synology, nothing else nor remote ML

Ddamnthatssweet Im running Portainer on a Synology, nothing else nor remote ML

NoMachine•6/10/25, 3:59 PM

ok, please update the URL in admin settings

damnthatssweetOP•6/11/25, 6:40 AM

Not helping as well unfortunately. This thread can be closed as I'll be asking on how to set up a clean install including custom paths, which I struggle with, on a new thread. Thanks @NoMachine !

Clean install, imported old settings, all ML services not working anymore

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