I
Immich•3mo ago
mash

'server not reachable' on v1.135.0 iOS

Hello, I recently reinstalled the app on my iphone and tried to connect to a local instance of Immich (v1.135.1) but am seeing the server not reachable message while on the local network. So far I have tested by visiting the page using safari and I was able to log in so its not quite clear what I am missing. I am also able to reach the site from another device that is on the local network The instance is on 192.168.0.18:2283 so I typed in http://192.168.0.18:2283 Here is the log that I have copied from the app. Thanks in advance! 
ApiException 400: Socket operation failed: GET /server/ping (Inner exception: ClientException with SocketException: Connection failed (OS Error: No route to host, errno = 65), address = 192.168.0.18, port = 2283, uri=http://192.168.0.18:2283/api/server/ping)

#0      IOClient.send (package:http/src/io_client.dart:154)
<asynchronous suspension>
#1      BaseClient._sendUnstreamed (package:http/src/base_client.dart:93)
<asynchronous suspension>
#2      ApiClient.invokeAPI (package:openapi/api_client.dart:101)
<asynchronous suspension>
#3      ServerApi.pingServer (package:openapi/api/server_api.dart:574)
<asynchronous suspension>
#4      Future.timeout.<anonymous closure> (dart:async/future_impl.dart:1043)
<asynchronous suspension>
#5      ApiService._isEndpointAvailable (package:immich_mobile/services/api.service.dart:124)
<asynchronous suspension>
#6      ApiService.resolveEndpoint (package:immich_mobile/services/api.service.dart:109)
<asynchronous suspension>
#7      ApiService.resolveAndSetEndpoint (package:immich_mobile/services/api.service.dart:85)
<asynchronous suspension>
#8      AuthService.validateServerUrl (package:immich_mobile/services/auth.service.dart:57)
<asynchronous suspension>
#9      LoginForm.build.getServerAuthSettings (package:immich_mobile/widgets/forms/login/login_form.dart:104)
<asynchronous suspension>
ApiException 400: Socket operation failed: GET /server/ping (Inner exception: ClientException with SocketException: Connection failed (OS Error: No route to host, errno = 65), address = 192.168.0.18, port = 2283, uri=http://192.168.0.18:2283/api/server/ping)

#0      IOClient.send (package:http/src/io_client.dart:154)
<asynchronous suspension>
#1      BaseClient._sendUnstreamed (package:http/src/base_client.dart:93)
<asynchronous suspension>
#2      ApiClient.invokeAPI (package:openapi/api_client.dart:101)
<asynchronous suspension>
#3      ServerApi.pingServer (package:openapi/api/server_api.dart:574)
<asynchronous suspension>
#4      Future.timeout.<anonymous closure> (dart:async/future_impl.dart:1043)
<asynchronous suspension>
#5      ApiService._isEndpointAvailable (package:immich_mobile/services/api.service.dart:124)
<asynchronous suspension>
#6      ApiService.resolveEndpoint (package:immich_mobile/services/api.service.dart:109)
<asynchronous suspension>
#7      ApiService.resolveAndSetEndpoint (package:immich_mobile/services/api.service.dart:85)
<asynchronous suspension>
#8      AuthService.validateServerUrl (package:immich_mobile/services/auth.service.dart:57)
<asynchronous suspension>
#9      LoginForm.build.getServerAuthSettings (package:immich_mobile/widgets/forms/login/login_form.dart:104)
<asynchronous suspension>
3 Replies
Immich
Immich•3mo ago
:wave: Hey @mash, Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:. References - Container Logs: docker compose logs docs - Container Status: docker ps -a docs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy - Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA Checklist I have... 1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time). 2. :ballot_box_with_check: read applicable release notes. 3. :ballot_box_with_check: reviewed the FAQs for known issues. 4. :ballot_box_with_check: reviewed Github for known issues. 5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy). 6. :ballot_box_with_check: uploaded the relevant information (see below). 7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable (an item can be marked as "complete" by reacting with the appropriate number) Information In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider: - Your docker-compose.yml and .env files. - Logs from all the containers and their status (see above). - All the troubleshooting steps you've tried so far. - Any recent changes you've made to Immich or your system. - Details about your system (both software/OS and hardware). - Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h). - The version of the Immich server, mobile app, and other relevant pieces. - Any other information that you think might be relevant. Please paste files and logs with proper code formatting, and especially avoid blurry screenshots. Without the right information we can't work out what the problem is. Help us help you ;) If this ticket can be closed you can use the /close command, and re-open it later if needed. Successfully submitted, a tag has been added to inform contributors. :white_check_mark:
Alex Tran
Alex Tran•3mo ago
there is a bug with the mobile app it is fixed in 1.135.1, waiting to be released from app store review sorry for the inconvenience
mash
mashOP•3mo ago
Thanks! I’ll try logging into it after the update becomes available

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