App not loading after install
A few merchants are installing our Send To Many app but the app is never loading in Admin.
In a prior thread (helpInstalls without loading the app?), Gadget confirmed they are getting the install request and redirecting through the install path, and they're serving the react app to the user, but they aren't seeing the subsequent requests that would occur when shopify loads the app up in their iframe.
As a result there's no ShopifyShop record in Gadget for the merchant and the user is stuck without a way to get into the app. And we don't have any info about the installing user so we can't follow up with them. Ugh.
We're also using Mantle and they get the installed webhook from Shopify. They were able to fire the auto-install events and received an "identify" event for the installs.
Anyone seen anything like this or have suggestions on how we could troubleshoot it?
In a prior thread (helpInstalls without loading the app?), Gadget confirmed they are getting the install request and redirecting through the install path, and they're serving the react app to the user, but they aren't seeing the subsequent requests that would occur when shopify loads the app up in their iframe.
As a result there's no ShopifyShop record in Gadget for the merchant and the user is stuck without a way to get into the app. And we don't have any info about the installing user so we can't follow up with them. Ugh.
We're also using Mantle and they get the installed webhook from Shopify. They were able to fire the auto-install events and received an "identify" event for the installs.
Anyone seen anything like this or have suggestions on how we could troubleshoot it?
