Thumbnails not generating
Hi, I cannot see thumbnail images that my partner uploaded from her iPhone, they always look as in the attached pic.
If I take a picture, this behavior is observed:
How can I see my partner's pictures as thumbnails and full images, both on the Web and on my Android App?
PS: If you need logs, pls specify exactly how I can get the relevant ones (i.e. do I need to first "compose down" & "compose up" before calling them?
thx a MILLION in advance for any pointers and tips
Setup
We both see each other's pictures on our timeline as partner accounts. To date, I only imported our old pics from Google Photos and the thumbnails are all there.- My wife has an iPhone with the immich app (v1.135.1 build.210) installed.
- I have an Android phone with the immich app (v1.135.1 build.202) installed.
- the Web app is up to date
- Immich v1.135.3 is hosted on my Ubuntu server with latest updates, it sits behind a Caddy reverse-proxy.
- Attached are my docker-compose.yml and .env file.
If I take a picture, this behavior is observed:
- on my android app:
- the thumbnail is shown
- the full image is shown
- on the web with my account:
- the thumbnail is broken
- the full image is shown
- on my wife's iPhone app:
- my wife cannot see the thumbnail
- my wife cannot see the full image
- on the web with my wife's account:
- my wife cannot see the thumbnail
- my wife can see the full image
What I tried
- "docker ps" -> all healthy
- "docker compose down" -> "docker pull" -> "docker compose up -d"
- manually started "Generate thumbnails" job
- manually started all other possible jobs ("Smart search" took some time but finished)
- adjust the docker-compose to not assign the network "web_proxy_network" to the redis and database container (i.e. comment out the lines "networks:" and " - web_proxy_network" for both)
How can I see my partner's pictures as thumbnails and full images, both on the Web and on my Android App?
PS: If you need logs, pls specify exactly how I can get the relevant ones (i.e. do I need to first "compose down" & "compose up" before calling them?
thx a MILLION in advance for any pointers and tips
