I can't upload more images or videos beyond 8GB
Hi everyone,
I can't upload more images or videos beyond 8GB even after I did the CLI ente admin update-subscription -a <admin-user-mail> -u <user-email-to-update> --no-limit
successfully and I'm able to se on the web and app clients that I have 100TB
I cant see any error in the museum logs.
If I delete all and purge the recycle bin and try to upload a file also I can't.
The only way is to go to the minio service and manually delete all files and after that I can re upload files with the +- 8GB limit.
Any Idea what could be?
Update:
I notice that also I'm not able to upload more files to any other account even if they are new / empty
Update:
So, this is the reason why:
Filesystem Size Used Avail Use% Mounted on
udev 1.9G 0 1.9G 0% /dev
tmpfs 392M 1.7M 391M 1% /run
/dev/mapper/ubuntu--vg-ubuntu--lv 39G 37G 354M 100% /
I ran out of space, I resize the partition and now is just working fine
4 Replies
Ente users have reported issues uploading files larger than 8GB, even after updating their subscription using the
CLI ente admin update-subscription command. One user found that deleting files and purging the recycle bin did not resolve the issue, and the only workaround was to manually delete files from the minio service.
You can find more information about this issue at https://help.ente.io/photos/troubleshooting/files-not-uploading#files-not-uploading.
-# If your issue is resolved, feel free to use the /solved command to close this thread. If you'd like to ask me another question use /docsearchFiles not uploading | Ente Help
Troubleshooting when files are not uploading from your Ente Photos app
In https://ente.io/reliability/ a 21 day compliance lock after deletion is mentioned. Maybe the minio wasabi bucket is also setup in that way? So Museum will first unlist the files from your view and permanently delete the files after 23 days.
ente
Reliability and Replication
Ente keeps 3 encrypted copies of your data across EU data centers—including an underground facility—to ensure durability and protect against data loss.
Thanks, that will explain why even If I don't see the files in the client they remain in the ninio s3 server the files still there.
But still I don't know why I'm not able to upload/add more files beyond that +-8bg limit
Thread marked as solved. It will be closed in <t:1754787866:R>.
This thread is now closed.