Metadata missing after continous sync of shared album
A friend shared an album with me and right now the only way to truly "own" the photos is to download them and re-upload them into a new album. Interestingly, the "continuous sync" seems to already pick up on shared albums. I just took these files and re-uploaded them via the browser (to add a "tag" for my friend to remember where the photos came from). It seems that photos work, but the .mp4 are all stripped from the meta-data (date & location being the important ones). In addition, they all have broken thumbnails.
If I check the broken file in the shared album, metadata (including date and location data) is intact and all good. I checked and the files' metadata on the backup folder on windows and they are already missing there. The important pattern I see is that they are all .mp4 files.
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I'm sorry, I couldn't find the answer in the documentation.
-# If your issue is resolved, feel free to use the /solved command to close this thread. If you'd like to ask me another question use /docsearch
Reg. thumbs, it could be https://help.ente.io/photos/troubleshooting/thumbnails#missing-or-improper-thumbnails
Missing thumbnails | Ente Help
Troubleshooting when thumbnails are not being generated when uploading images in Ente Photos
Another way to "own" photos is to add them to your own album
Oh, sorry. I checked it a few times and it must have slipped my view that you can actually add them to your own album! Sorry. A problem is that you still can't put the friend tag on them. I will try to add them to my own folder, wait for the continous sync and then re-upload them through the collect function.
Regarding the thumbnail issue: It is weird, because I encountered the problem with the thumbnails already and re-uploading helped to solve the issue. This did not work with these files.
I'll try to add them to my album. But I think it might still be good to check why the continous sync strips metadata.
I tried to "add to album". The issue persists, the meta data is stripped (but it clearly is there in the shared album). There is a "loading EXIF data" at "video info". I wait a bit, but it might be that it will override the date with the proper metadata after indexing?
Could you please share a sample file with support@ente.io? We'd need more info to debug this
I did send you an email