Immich web failure
I have immich installed on a Proxmox LXC via Docker, and everything worked perfectly until I updated to version 1.138.0 and .1. It failed when I logged in via the web. The app is fine. I have Authentik to enable MFA, but as I said, it works fine in the app but not via the web.
Thank you very much.
5 Replies
:wave: Hey @Gizmo,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time).
2. :blue_square: read applicable release notes.
3. :blue_square: reviewed the FAQs for known issues.
4. :blue_square: reviewed Github for known issues.
5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
6. :blue_square: uploaded the relevant information (see below).
7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.CONTAINER ID IMAGE COMMAND CREATED STATUS PORTS NAMES
f880c1af24cb ghcr.io/immich-app/immich-server:release "tini -- /bin/bash -…" 31 minutes ago Up 28 minutes (healthy) 0.0.0.0:2283->2283/tcp immich_server
e82482b2f041 ghcr.io/immich-app/immich-machine-learning:release "tini -- python -m i…" 31 minutes ago Up 28 minutes (healthy) immich_machine_learning
f14e3b5a53f4 tensorchord/pgvecto-rs:pg14-v0.2.0 "docker-entrypoint.s…" 3 weeks ago Up 28 minutes (healthy) 5432/tcp immich_postgres
4232dc52482e valkey/valkey:8-bookworm "docker-entrypoint.s…" 3 months ago Up 28 minutes (healthy) 6379/tcp immich_redis
and after 20 minutes works all OK
Does it keep working?
What version did you have before?
It may have needed to migrate