Issue upgrading from 1.353.3 to 1.138.1
https://discord.com/channels/979116623879368755/994044917355663450/1407059906422374421
so i did this upgrade yesterday and now i am having problems 🙁
- all my pictures only show up with the "cloud" icon and no checkmark
- looking at the backups setting they have been disabled
- i saw in the release notes that on android the "recents" folder support was removed?
- if i now try to keep on album to select what i want to backup i just get a spinning wheel and then nothing after a while
can anyone help me?
12 Replies
:wave: Hey @arioch82,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
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If this ticket can be closed you can use the /close
command, and re-open it later if needed.Which Android device is this?
Can you share some screenshots? What is the server version?
updated to latest yesterday from 1.353.3 to 1.138.1, it's a pixel 6 on android 16
Are you using the beta timeline?
no
Can you please switch to it
It solves a lot of the problem you mentioned in the post
let me try clearing storage and cache a second, maybe resetting the app makes it work
thank you for the quick replies btw 🙂
alright so resetting that and relogging in now when i click on select albums i do get a list
No problem! I know facing these issues can be frustrated
weirdly i get the "Recent" album? i thought it was removed?
yeah in v1.136.0 release notes it says
It is removed in the beta timeline
oh i see
well i can mark this as solved for now i guess, hopefully doing a new backup pass doesn't duplicate any pictures and just markes them as available on my device
thank you again
Yep, it will be like that
No problem! Cheers!