I
Immich•2mo ago
jonnyparris

Reconcile internal library paths?

(Slightly similar to my last qu here) - immich ui is expecting an image at this path ./upload/library/a38bc393-ad22-4581-aef1-9099b0b91f3a/2023/2023-06-18/IMG_20230618_182224.jpg but it's actually at ./library/a38bc393-ad22-4581-aef1-9099b0b91f3a/2023/2023-06-18/IMG_20230618_182224.jpg what's the best way to fix that? and also, what's the canonical folder for where images should live (what's the difference between upload and library, and why is there a library nested under upload?)
2 Replies
Immich
Immich•2mo ago
:wave: Hey @jonnyparris, Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:. References - Container Logs: docker compose logs docs - Container Status: docker ps -a docs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy - Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA Checklist I have... 1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time). 2. :blue_square: read applicable release notes. 3. :blue_square: reviewed the FAQs for known issues. 4. :blue_square: reviewed Github for known issues. 5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy). 6. :blue_square: uploaded the relevant information (see below). 7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable (an item can be marked as "complete" by reacting with the appropriate number) Information In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider: - Your docker-compose.yml and .env files. - Logs from all the containers and their status (see above). - All the troubleshooting steps you've tried so far. - Any recent changes you've made to Immich or your system. - Details about your system (both software/OS and hardware). - Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h). - The version of the Immich server, mobile app, and other relevant pieces. - Any other information that you think might be relevant. Please paste files and logs with proper code formatting, and especially avoid blurry screenshots. Without the right information we can't work out what the problem is. Help us help you ;) If this ticket can be closed you can use the /close command, and re-open it later if needed.
Sergey Katsubo
Sergey Katsubo•2mo ago
Hey Canonical folder currently is /data (since a couple of recent versions) This is from v1.138.1: 
docker exec --user root immich_server sh -c 'apt-get update ; apt-get install -y tree ; tree -L 2 /data'

/data
|-- backups
|   `-- immich-db-backup-20250807T040622-v1.136.0-pg14.17.sql.gz
|-- encoded-video
|-- library
|   `-- admin
|-- profile
|-- thumbs
|   `-- ff5e354e-34fa-4d25-9093-ac372ff14a43
`-- upload
    `-- ff5e354e-34fa-4d25-9093-ac372ff14a43
docker exec --user root immich_server sh -c 'apt-get update ; apt-get install -y tree ; tree -L 2 /data'

/data
|-- backups
|   `-- immich-db-backup-20250807T040622-v1.136.0-pg14.17.sql.gz
|-- encoded-video
|-- library
|   `-- admin
|-- profile
|-- thumbs
|   `-- ff5e354e-34fa-4d25-9093-ac372ff14a43
`-- upload
    `-- ff5e354e-34fa-4d25-9093-ac372ff14a43
/data/upload is where your uploaded photos go. If there is Storage Template configured, they will be migrated to /data/library/<user_storage_label>/... Which version are you running? Could you post your compose and .env (as mentioned in the auto-post above)? There is change-media-location command/utility https://immich.app/docs/administration/server-commands#:~:text=v1.129.0-,Change%20media%20location,-immich%2Dadmin%20change%2Dmedia%2Dlocation

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