Incorrect TIFF Metadata gumming up Thumbnail Generation
Hello, hope everyone is doing well. I was wondering if anyone ran into the same issue I have with old TIFF images with 'corrupted' metadata gumming up thumbnail generation.
One of the users on my server has an extensive personal image archive going back years (they were a professional photographer) and some of the older TIFF files in there seem to have some weird metadata that image magick is seemingly crapping the bed over. This seems to also cause the job handler to not cancel the job or consider it completed/errored out. So my thumbnail generation is just stuck.
Here's an example of the error regarding the tiffs:
Then later I get a ton of errors regarding jobs (roughly the same number as thumbnail generation errors, leading me to think they are related).
Any advice would be most appreciated (=
Server Version: 1.138.1
I can attach my compose file, environment, and/or complete logs as well if it's deemed necessary,
5 Replies
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Successfully submitted, a tag has been added to inform contributors. :white_check_mark:I should note that I have no real ability to perform any modifications to the problem files, as I'm pulling these from an external library that is read only in nature. However, I should be able to attach an example image if it is deemed necessary
Additionally, here is my compose file:
This is being deployed using portainer
If I should create a github issue regarding this issue I'd be more than happy to
Not sure if this is an issue or a feature request 🤔
The media is broken, but yeah