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Immich•4d ago
Hugh Mungo

Missing Photos

Anyone know how to fix these photos? I share Immich with my wife and I believe these may have been from her Google takeout a while ago. I don't mind losing the photos, but would like to get rid of these missing ones. Can the database be rebuilt? Any suggestions would be welcome
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23 Replies
Immich
Immich•4d ago
:wave: Hey @Hugh Mungo, Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:. References - Container Logs: docker compose logs docs - Container Status: docker ps -a docs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy - Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA Checklist I have... 1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time). 2. :blue_square: read applicable release notes. 3. :blue_square: reviewed the FAQs for known issues. 4. :blue_square: reviewed Github for known issues. 5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy). 6. :blue_square: uploaded the relevant information (see below). 7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable (an item can be marked as "complete" by reacting with the appropriate number) Information In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider: - Your docker-compose.yml and .env files. - Logs from all the containers and their status (see above). - All the troubleshooting steps you've tried so far. - Any recent changes you've made to Immich or your system. - Details about your system (both software/OS and hardware). - Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h). - The version of the Immich server, mobile app, and other relevant pieces. - Any other information that you think might be relevant. Please paste files and logs with proper code formatting, and especially avoid blurry screenshots. Without the right information we can't work out what the problem is. Help us help you ;) If this ticket can be closed you can use the /close command, and re-open it later if needed.
Mraedis
Mraedis•4d ago
Can you download them?
Hugh Mungo
Hugh MungoOP•4d ago
I cannot. They can't be shared either
Mraedis
Mraedis•4d ago
Anything in the logs regarding those?
Hugh Mungo
Hugh MungoOP•4d ago
How do I inspect for those photos specifically?
Mraedis
Mraedis•4d ago
You just try to open / download and check the logs There is no mechanism for removing missing files, if they really are gone you can just delete them from immich if you don't mind
Hugh Mungo
Hugh MungoOP•4d ago
Makes sense I will try that Thank you Will upload the logs once I get home
Hugh Mungo
Hugh MungoOP•4d ago
Not sure if this helps?
Mraedis
Mraedis•4d ago
Yes and no :p It's complaining it can't find the thumbs If the asset itself doesn't exist that would make sense of course You can try to regenerate the thumbnails: three dot menu top right, one of the bottom options If that complains about the asset missing then you know what to do 👀
Hugh Mungo
Hugh MungoOP•4d ago
Makes sense. Is there a way to see all of the broken ones together? Just makes it easier to clean up Is there a way to rebuild the entire library? Because I have found the missing photos on my system Some are working and some aren't.
Hugh Mungo
Hugh MungoOP•4d ago
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Hugh Mungo
Hugh MungoOP•4d ago
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Hugh Mungo
Hugh MungoOP•4d ago
Same folder But can't view both for some reason
Hugh Mungo
Hugh MungoOP•3d ago
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Hugh Mungo
Hugh MungoOP•3d ago
This is the log when I try to download this one
Mraedis
Mraedis•3d ago
You could try the "replace" function but I can clearly see that these are 2 different locations
Hugh Mungo
Hugh MungoOP•3d ago
This is the log for downloading this one
Mraedis
Mraedis•3d ago
one is your download the other is your internal library, no? download = google takeout
Hugh Mungo
Hugh MungoOP•3d ago
They both are from google takeout orignially And they now both live in the same folder on my system
Mraedis
Mraedis•3d ago
Yes but the immich path is /data/library/Josh/2023/2023-08-18 Where as the path you found them on is ???/2023/Pixel/2023-08-18 it's the same file for one of them because you uploaded them of course, but this is not hte same folder
Hugh Mungo
Hugh MungoOP•3d ago
True actually I'll fix those paths on immich Is there a way to then rebuild the library on immich?
Mraedis
Mraedis•3d ago
Are you sure you want to "fix the path" because it just sounds like the asset actually is missing 😛 No the internal library cant' just be rebuild
Hugh Mungo
Hugh MungoOP•3d ago
Think I got sorted Thanks for the catch Photos on a different location Adding them an an external location Now I think I'll just need to delete the broken ones...

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