13 Replies
:wave: Hey @Mr. Hoorn (Asp. Learning Expert),
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time).
2. :blue_square: read applicable release notes.
3. :blue_square: reviewed the FAQs for known issues.
4. :blue_square: reviewed Github for known issues.
5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
6. :blue_square: uploaded the relevant information (see below).
7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.
Env is default, all I did was change the password and added my timezone. Haven't touched the compose file at all
Docker should automatically create any folders that don't exist yet. I have no idea what your system is doing but I assume it's some weird windows stuff
oh you are SSHed in
It's not Windows
Yeah
I have a Synology DS423
IDK then, but docker needs to make that mount. you could always try making the folder but that should not be required
I'll try that. If not I might dive into it tomorrow, being a programmer helps 😉
It's a bit strange to me it also did not create any files
Docker needs to make a folder called library and postgres, that's just how it works when you specify a folder that does not exist
maybe your drive has weird perms
Yeah I do need to sudo
that's normal for docker
but can you make folders?
Yeah I can. I'll make those 2 manually (library and postgres) and redo the compose command, will let you know the result
Yup that seemed to have fixed it.
Nice that it was a simple fix!
This thread has been closed. To re-open, use the button below.