No such file or directory
I am having an issue with some files where I get an "error loading image" thumbnail in the timeline, and a "Unknown error: Error: ENOENT: no such file or directory" in the logs. It does not happen for all images, just a subset of them. If I look within the immich_server container, the error files that is says does not exist, actually does not exist. I'm thinking at some point there was a faulty upload or something? I am wondering how I properly reset the database to remove these entries so that I can rerun the sync (or maybe there is a better way).
See attachements for docker compose (note I purposely don't have immich ML for right now just to simplify the setup), .env, & logs.
I saw some related errors/discussion in the github discussions, but these mostly seemed to be people getting this error when the file did exist, whereas my files seem to actually not exist.
5 Replies
:wave: Hey @ryguyflyguy,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
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Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
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Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.To show the file is not actually there, using the example of the error message I got above - if I run
docker exec immich_server ls /data/library/ryan/2025/2025-08-02 the output is
The error is precisely because the DB thinks there should be a file there and there isn't, it's up to you to see where it went
Sure I agree that's the issue and one thing I could do as you say is find the image and put it in the proper folder. But the other thing I could do that I was thinking was remove it so I stop seeing the error everywhere. I was wondering how to properly remove it from the DB
It's over at https://my.immich.app/photos/90473758-1843-40ba-ada1-109a281cd0d9 I'm guessing
You can delete it from that menu
If that doesn't work, just put a file in that location and delete it then 😛