Seeing the log on the app
Im using a self-hosting instance and I am using an issue with the iPhone app.
For some reason, after a certain time of fat the iOS app seems to have trouble uploading photos.
I would like to see the logs to trouble shoot. Is there a way to do that directly on the IPhone app?
6 Replies
When you report an issue, Ente's customer support might request you to share debug logs from your app to help developers find the issue.
You can share debug logs from the app, but note that the debug logs contain potentially sensitive information like the file names. Please feel free to not share them if you have any hesitation or want to keep these private. Ente will try to diagnose the issue even without the logs, though the logs make the process a bit faster and easier. See more info at https://help.ente.io/photos/troubleshooting/sharing-logs#sharing-debug-logs.
When troubleshooting upload failures with self-hosting, the problem is often due to minor mistakes or misconfigurations. Make sure to reverse proxy Museum and MinIO API endpoint to a domain and check your S3 credentials and configuration file. It is also suggested that you set up bucket CORS or global CORS on MinIO or any external S3 service provider you are connecting to. To setup bucket CORS, please read this https://help.ente.io/self-hosting/administration/object-storage#cors-cross-origin-resource-sharing.
-# If your issue is resolved, feel free to use the
/solved command to close this thread. If you'd like to ask me another question use /docsearchSharing logs with support | Ente Help
How to report bugs and share the logs from your Ente Photos app
Configuring Object Storage - Self-hosting | Ente Help
Configure Object Storage for storing files along with some troubleshooting tips
🔍 Similar Solved Posts
Found some similar posts that might help:
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Settings > Support > Report bug will provide an option to download / view logs
Thanks. This is just showing me a list of log files. How can I access them? There is no way to get to
/var/mobile on my phoneIf you click on the Export button, it should bring up the system share sheet where you can save it to a specific location / share it with a different app
Thanks, that’s what I did, and I didn’t really see anything of note.
I found some new information that makes me think the issue is not going to show up in the log. I am making a new topic on it now