Single image from external library not showing up
I have external library, which Immich is able to scan and process images and videos within it.
I have issue with one specific image (
.jpg) not being shown with following symptoms:
- it has same owner, group and rights as any other image in the folder -rwxr-xr-x 1 nobody nogroup
- if i rename it and rescan library it shows up
- if i move it into different directory and rescan library it shows up
- if i remove, rescan, reupload, rescan it does not show up
- restarting docker compose stack and/or VM does not help
- it is not showing in web and android app
- relogging does not help
From the symptoms it would appear to me that the issue is not with the file or its contents, but in the somewhere in immich / redis / db.
Any idea what to do with it?2 Replies
:wave: Hey @Fanghorn,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :blue_square: reviewed the FAQs for known issues.
4. :blue_square: reviewed Github for known issues.
5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
6. :blue_square: uploaded the relevant information (see below).
7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.Could you share your compose + env? What is your OS and file system?
1. What's about Trash, maybe it's there?
2. DB records
3. What's in logs?
Debug logs (Admin settings > Logging) will show more.
"Verbose" level can be useful here as it prints per file problems.