Pausing Project Issue
Hi everyone, I have a project and they haven’t been traffic going into it so supabase sent me an email they will be pausing my project the coming days, I have been waiting to unpause it and it has been saying project pausing for 2 weeks, I want to use the database now on my website but I can’t because whenever I send a message to it it bounces back. The database is not working it just keep saying pausing project. What will I do? someone help me
6 Replies
Sounds like the pausing failed during the process. You have to contact support to resolve this. There is no way to get the data or restart if it is stuck pausing.
I have been contacting them twice now and no response
No response at all? You should get a ticket# email immediately. If not check your spam.
Support is the only way.
I have a support ticket number but that is just it no other response about the issue
I assume you are free so it could take time. They do have an escalation queue for this particular issue right to the infra team as it has been elevated lately.
Ok thanks so much for your help I will keep on waiting and hoping