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Supabase•2mo ago
Andre Giron

All my production applications have suddenly lost supabase connection.

Im not sure whats happened but all of my projects have lost the connection to supabase. My pro plan is active, usage is well below, support says i need to wait 1-2 days for an aswer. Any help appreciated !
34 Replies
M.panah
M.panah•2mo ago
Exactly same issue i have , no connections to database, only dashboard working
Andre Giron
Andre GironOP•2mo ago
Im very confused. Seems that its not working for me under my home wifi, i've tried on data, connection is fine
garyaustin
garyaustin•2mo ago
So you get into dashboard and there are no orgs/projects? But on another connection method they are?
M.panah
M.panah•2mo ago
Supaabse dashboard opening with no problem, but apps not connecting to supabase , no wifi no data
Andre Giron
Andre GironOP•2mo ago
No, the dashboard correctly has all the projects. However, when loading my applications, they're failing to resolve the supabase URL when on my home wifi. Weird because these are production applications.
garyaustin
garyaustin•2mo ago
So your apps are not working versus the dashboard not working at least on wifi, but they work on data plan?
M.panah
M.panah•2mo ago
For me not connecting at all , wifi or data
garyaustin
garyaustin•2mo ago
What region for both of you?
M.panah
M.panah•2mo ago
Im in UAE
Andre Giron
Andre GironOP•2mo ago
Same
garyaustin
garyaustin•2mo ago
Not where you are, but the region of your instances. Could be a cloudflare issue. No status from Supabase.
M.panah
M.panah•2mo ago
Not sure How to check
garyaustin
garyaustin•2mo ago
infrastructure setting tab. Only two reporting this so far. Here or github.
Andre Giron
Andre GironOP•2mo ago
north EU stockholm East US north virginia both are giving me issues
garyaustin
garyaustin•2mo ago
I'd be starting a support request. The only way they will know there is an issue, if not a mass thing.
M.panah
M.panah•2mo ago
East US (north virginia)
Andre Giron
Andre GironOP•2mo ago
Already opened one !
garyaustin
garyaustin•2mo ago
But at least one of you is able to access thru a different path.
M.panah
M.panah•2mo ago
Me 2 , but email said 1-2 working days they will reply
garyaustin
garyaustin•2mo ago
It is more a matter of if this is a mass thing a bunch of support requests would get noticed. Still just you two.
Andre Giron
Andre GironOP•2mo ago
I get it, hopefully it gets resolved soon, could be an issue with our ISP blocking or issues with supabase since we're both in the UAE
garyaustin
garyaustin•2mo ago
Yes or cloudflare. Nothing on their page either.
M.panah
M.panah•2mo ago
Im using netlify
Andre Giron
Andre GironOP•2mo ago
Definetly ! Will wait and see ! @M.panah check dm's i can check your application to see if its loading on my other wifi which is loading correctly
garyaustin
garyaustin•2mo ago
Supabase uses cloudflare for DDOS. Do your dashboards show any issue for status of the instances?
M.panah
M.panah•2mo ago
I checked dashboard, no issues I found We both connecting with same provider Maybe issue is there
Andre Giron
Andre GironOP•2mo ago
Yeah we've got the same ISP, and i've tried on another wifi i have and his is loading fine there too
gladson
gladson•2mo ago
Same Issue here, I can't access any of the project under my organisation. I checked by accessing a public image url stored in storage and it showing site unreachable. I am also from UAE.
M.panah
M.panah•2mo ago
Send email to supabase support And explain the issue This problem coming from etisalat U can use other providers , then ok Or u can use VPN
garyaustin
garyaustin•2mo ago
The issue has been escalated to Supabase, as more users reported it, but not clear what they can directly do other than also reach out to the ISP.
Andre Giron
Andre GironOP•2mo ago
It seems the issue has now reached DU wifi service aswell.
M.panah
M.panah•2mo ago
Its going scary 🤯 Why they don’t care
Berg
Berg•2mo ago
Anyone had any success resolving this? I’m in the same boat. Using USA east servers.
Andre Giron
Andre GironOP•2mo ago
I solved it by setting up a proxy works flawlessly now Issue is now on Virgin mobile for my clients, meaning all of the UAE is affected, there’s only 3 ISP here. Setting up the proxy seems like the only solution for the time being.

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