I
Immich•2mo ago
Q

Re-importing files into Immich after DB restore

Hi team, I had to restore my Immich database from a backup, and now the DB is basically “fresh” again. The files on disk are all still on the same location, untouched, under my immich/library/ and immich/upload/ folders, but Immich doesn’t see them in users’ accounts anymore. What’s the best way to force Immich to re-import everything that’s already on disk? Is there a way to trigger a global rescan for all existing files? Thanks!
7 Replies
Immich
Immich•2mo ago
:wave: Hey @Q, Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:. References - Container Logs: docker compose logs docs - Container Status: docker ps -a docs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy - Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA Checklist I have... 1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time). 2. :ballot_box_with_check: read applicable release notes. 3. :ballot_box_with_check: reviewed the FAQs for known issues. 4. :ballot_box_with_check: reviewed Github for known issues. 5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy). 6. :ballot_box_with_check: uploaded the relevant information (see below). 7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable (an item can be marked as "complete" by reacting with the appropriate number) Information In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider: - Your docker-compose.yml and .env files. - Logs from all the containers and their status (see above). - All the troubleshooting steps you've tried so far. - Any recent changes you've made to Immich or your system. - Details about your system (both software/OS and hardware). - Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h). - The version of the Immich server, mobile app, and other relevant pieces. - Any other information that you think might be relevant. Please paste files and logs with proper code formatting, and especially avoid blurry screenshots. Without the right information we can't work out what the problem is. Help us help you ;) If this ticket can be closed you can use the /close command, and re-open it later if needed.
bo0tzz
bo0tzz•2mo ago
So did you restore a backup or did you start fresh?
Q
QOP•2mo ago
I restored the Postgres backup.
bo0tzz
bo0tzz•2mo ago
Then it should just pick up the files like nothing happened
Q
QOP•2mo ago
:CB_pika_think: that's odd. The website did make me go through some user settings again but the user data is all still present. I do not know why the files aren't showing. The compose file is as listed on GitHub. docker-compose.override.yml 
services:
  immich-server:
    devices:
      - /dev/dri:/dev/dri  # Expose Intel GPU to the container
    environment:
      - VAAPI_DEVICE=/dev/dri/renderD128
      - FFMPEG_HWACCEL=qsv        # Enable QuickSync for decoding
      - FFMPEG_FORCE_HWACCEL=qsv  # Force hardware decoding when possible
    extends:
      file: hwaccel.transcoding.yml
      service: vaapi
services:
  immich-server:
    devices:
      - /dev/dri:/dev/dri  # Expose Intel GPU to the container
    environment:
      - VAAPI_DEVICE=/dev/dri/renderD128
      - FFMPEG_HWACCEL=qsv        # Enable QuickSync for decoding
      - FFMPEG_FORCE_HWACCEL=qsv  # Force hardware decoding when possible
    extends:
      file: hwaccel.transcoding.yml
      service: vaapi
.env 
# You can find documentation for all the supported env variables at https://immich.app/docs/install/environment-variables

# The location where your uploaded files are stored
UPLOAD_LOCATION=/mnt/das/immich

# The location where your database files are stored. Network shares are not supported for the database
DB_DATA_LOCATION=./postgres

# To set a timezone, uncomment the next line and change Etc/UTC to a TZ identifier from this list: https://en.wikipedia.org/wiki/List_of_tz_database_ti>
TZ=Europe/Brussels

# The Immich version to use. You can pin this to a specific version like "v1.71.0"
IMMICH_VERSION=release

# Connection secret for postgres. You should change it to a random password
# Please use only the characters `A-Za-z0-9`, without special characters or spaces
DB_PASSWORD=FakePassword

# The values below this line do not need to be changed
###################################################################################
DB_USERNAME=postgres
DB_DATABASE_NAME=immich
# You can find documentation for all the supported env variables at https://immich.app/docs/install/environment-variables

# The location where your uploaded files are stored
UPLOAD_LOCATION=/mnt/das/immich

# The location where your database files are stored. Network shares are not supported for the database
DB_DATA_LOCATION=./postgres

# To set a timezone, uncomment the next line and change Etc/UTC to a TZ identifier from this list: https://en.wikipedia.org/wiki/List_of_tz_database_ti>
TZ=Europe/Brussels

# The Immich version to use. You can pin this to a specific version like "v1.71.0"
IMMICH_VERSION=release

# Connection secret for postgres. You should change it to a random password
# Please use only the characters `A-Za-z0-9`, without special characters or spaces
DB_PASSWORD=FakePassword

# The values below this line do not need to be changed
###################################################################################
DB_USERNAME=postgres
DB_DATABASE_NAME=immich
No relevant logs
bo0tzz
bo0tzz•2mo ago
did make me go through some user settings again
Do you mean the admin onboarding? Cause that means the database restore didn't work properly
Q
QOP•2mo ago
I believe so Damn ok, I'll follow the restore guide again and see if that works. Reporting back soon, thanks! You were right! Thanks! Everything is back to normal. :)

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