© 2026 Hedgehog Software, LLC

TwitterGitHubDiscord
More
CommunitiesDocsAboutTermsPrivacy
Search
Star
Setup for Free
SupabaseS
Supabase•6mo ago•
4 replies
GoldenEdit

Realtime stopped working after tenant cleanup – TenantNotFound?

My Supabase project is suddenly throwing TenantNotFound errors non-stop in the logs and Realtime is completely dead. I’m on a tight deadline and really need a fix, so any help or ideas would be massively appreciated.

Here’s what’s happening:
- Project works normally after initial deployment
- After a period of inactivity, I see this in logs:
  Tenant qwnszhqhhscwkknnhqxx has been terminated: :shutdown
  Tenant has no connected users, database connection will be terminated
  Tenant qwnszhqhhscwkknnhqxx has been terminated: :shutdown
  Tenant has no connected users, database connection will be terminated


- Twelve minutes later, Realtime tries to reconnect, but all I get is:
  TenantNotFound: Tenant not found: qwnszhqhhscwkknnhqxx
  TenantNotFound: Tenant not found: qwnszhqhhscwkknnhqxx
  ...
  TenantNotFound: Tenant not found: qwnszhqhhscwkknnhqxx
  TenantNotFound: Tenant not found: qwnszhqhhscwkknnhqxx
  ...

- This error repeats 96 times in a few minutes. Nothing else works.
- Mixed in are 422 UnprocessableEntity errors like:
  "UnprocessableEntity: %{messages: [\"is invalid\"]}"
  Sent 422 in 23ms
  "UnprocessableEntity: %{messages: [\"is invalid\"]}"
  Sent 422 in 23ms




- I recreated the Supabase instance from scratch
- Checked all publications - both
supabase_realtime
supabase_realtime
and
supabase_realtime_messages_publication
supabase_realtime_messages_publication
show as present and valid in the dashboard
- Verified correct project ID
- Submitted a support request, but on the free plan so not sure how soon I’ll get a response


- The error usually pops up right after Supabase terminates the tenant for “no connected users” (idle state)
- After termination, even recreating the project eventually leads back to the same problem. Realtime totally fails to reconnect and tenant can’t be found by Supabase’s backend
- Realtime service just spams TenantNotFound error for every subscription
- Connecting from a JS client (For testing) but also Swift

Would really appreciate any advice, workarounds, or just visibility from the team/community. Hit this roadblock right before a deadline and not sure what else to try. Thanks a ton for any help!
Supabase banner
SupabaseJoin
Supabase gives you the tools, documentation, and community that makes managing databases, authentication, and backend infrastructure a lot less overwhelming.
45,816Members
Resources
Was this page helpful?

Similar Threads

Recent Announcements

Similar Threads

Realtime has stopped working
SupabaseSSupabase / help-and-questions
2d ago
Realtime subscription stopped working
SupabaseSSupabase / help-and-questions
4y ago
Realtime messaging suddenly stopped working
SupabaseSSupabase / help-and-questions
7mo ago
Realtime Tenant Issues
SupabaseSSupabase / help-and-questions
4mo ago