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Immich2mo ago
talguy31

Something crazy going on

I had data loss so I restored 100% from backup which was fine and worked well. This was on a new os completely and immich worked fine last night. I shut down pc overnight after backing up. Today I turn on PC and immich and immich tells me to set up an admin account as the first account in order to set up the machine... What's going on.
11 Replies
Immich
Immich2mo ago
:wave: Hey @talguy31, Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:. References - Container Logs: docker compose logs docs - Container Status: docker ps -a docs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy - Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA Checklist I have... 1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time). 2. :blue_square: read applicable release notes. 3. :blue_square: reviewed the FAQs for known issues. 4. :blue_square: reviewed Github for known issues. 5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy). 6. :blue_square: uploaded the relevant information (see below). 7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable (an item can be marked as "complete" by reacting with the appropriate number) Information In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider: - Your docker-compose.yml and .env files. - Logs from all the containers and their status (see above). - All the troubleshooting steps you've tried so far. - Any recent changes you've made to Immich or your system. - Details about your system (both software/OS and hardware). - Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h). - The version of the Immich server, mobile app, and other relevant pieces. - Any other information that you think might be relevant. Please paste files and logs with proper code formatting, and especially avoid blurry screenshots. Without the right information we can't work out what the problem is. Help us help you ;) If this ticket can be closed you can use the /close command, and re-open it later if needed.
talguy31
talguy31OP2mo ago
talguy31
talguy31OP2mo ago
Ok small chance ok looks like my drive wasn't auto mounted 🤦will try and close this if that's the case. It's mounted and still it shows me to create an admin user 😞 I restarted portainer and containers And still same issue Here are logs after recreating postgres DB container: ''' Using SSD storage PostgreSQL Database directory appears to contain a database; Skipping initialization 2025-09-04 07:09:53.210 GMT [1] LOG: skipping missing configuration file "/var/lib/postgresql/data/postgresql.override.conf" 2025-09-04 07:09:53.211 GMT [1] LOG: skipping missing configuration file "/var/lib/postgresql/data/postgresql.override.conf" 2025-09-04 07:09:53.236 UTC [1] LOG: starting PostgreSQL 14.18 (Debian 14.18-1.pgdg120+1) on x86_64-pc-linux-gnu, compiled by gcc (Debian 12.2.0-14) 12.2.0, 64-bit 2025-09-04 07:09:53.236 UTC [1] LOG: listening on IPv4 address "0.0.0.0", port 5432 2025-09-04 07:09:53.236 UTC [1] LOG: listening on IPv6 address "::", port 5432 2025-09-04 07:09:53.239 UTC [1] LOG: listening on Unix socket "/var/run/postgresql/.s.PGSQL.5432" 2025-09-04 07:09:53.244 UTC [32] LOG: database system was shut down at 2025-09-04 07:09:41 UTC 2025-09-04 07:09:53.251 UTC [1] LOG: database system is ready to accept connections '''
Mraedis
Mraedis2mo ago
If the drive was not mounted when you did the restore odds are you restored into the postgres image A little late but: please don't use external drives for the database
talguy31
talguy31OP2mo ago
Wouldn't it be fixed though once I recreated the stack though/recreated the containers? The drive was mounted when I added the files yesterday and all.. And I saw my images I'll clarify, yesterday my immich worked fine. Today I rebooted and it didn't work fine. I tried to see why, and I saw that the drive was not mounted after reboot. So I mounted and then recreated all containers. And it still shows the issue.
Mraedis
Mraedis2mo ago
Easy way to check would be restarting the stack with the db data location volume commented
talguy31
talguy31OP2mo ago
It seems like portainer is showing my volumes are not Mounted 🤔 Something was wonky with my mount point It finally works
Mraedis
Mraedis2mo ago
Told you 👀
talguy31
talguy31OP2mo ago
So I guess I misunderstood, the drive is an internal SSD but not the os drive (I have a pretty nice gmktec mini pc nas). The drive was mounted and I could see it, but I guess somehow incorrectly. I had warp re-mount it and recreated stack. Then it finally worked. But yeah I was scared for a minute but not too much because I have backups and saw files and all. Thanks 🙏🙏🙏 Thanks I'm so happy all my data isn't lost. Fantastic software
Mraedis
Mraedis2mo ago
If you got it all figured out, feel free to /close
Immich
Immich2mo ago
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