Unable to authenticate
Hey guys, im unable to authenticate at the moment on both of my prod and dev. I get a 504 error like this "msg": "504: Processing this request timed out, please retry after a moment.". Is there any maintainance at the moment?
15 Replies
Where are you and your instance located?
Hey gary, im in argentina and my instance is located at us-east-1
No issues in us-east that I know of. Mine are working there.
@garyaustin hey, we have the same issue right now
Where?
we're at aws us-west-1
@Gaston are you using Postmark SMTP for your email auth by any chance?
Not sure if related to Postmark outage... not sure how to read it
https://status.postmarkapp.com/
Postmark Status
Keep up to date with any interruptions to our service which may be affecting you.
Can you all clarify what is not working and working? Trying to see if the is a SMTP thing or a more general outage (although still limited posts and I have access so not mass outage).
this is what im seeing, it looks like a email issue, i havent set any smtp settings
You are using the built in SMTP? If so that is limited to 2 per hours, but should not be a timeout message.
yes, im using the built in smtp
I can confirm built in is timing out at least in a quick try.
But custom is working.
Generate a support issue.
Awesome Gary! Life savior! Just created a support issue ticket
I have bumped to my slack contact also but no telling who will see it first. Could also be a temp thing and just resolve. Both my instances are in us-east and custom is working but built in is not. But other user has custom not working also...