Mobile App not showing all photos in server
I recently updated to a new phone, I went from a Pixel 6 Pro to a Pixel 10 Pro and after the transfer it appears that my mobile app while it is sending my photos to my server for back up, which I can see on web gui, The application wont show anything prior to feb 2024. My phone is on 1.142.0build.3014, server version is 1.135.3. I would love anyones help at figuring out what happened.
6 Replies
:wave: Hey @Bound,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
6. :ballot_box_with_check: uploaded the relevant information (see below).
7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.Do you mind update your server to the latest version?
I actually have been trying to since I noticed that but its not letting me do it.. i just uninstalled the whole thing and am reinstalling it now
Well Now i cant even get immich to pull back my original library so Im going to have to rebuild the whole thing. and attempting to pull in the newest server version fails each time. Beginning to regret using this lol
Perhaps before nuking the whole thing you can provide logs or error message to get help
I'm probably better off nuking it cause I used a casaos immich install and I feel like that might have been what was causing my issues with updating to a newest version. Either way it's not finding my photos from the server before reinstall so I'm just gonna wipe the drive I was using and do it properly from portainer
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