After updating, complete synchronization is required on iPhone.
We have just over 65,000 images on an iPhone. When setting up the server, these were all synchronized, which took several days, during which we kept the app open (primarily overnight) to ensure that the upload ran reliably.
After yesterday's update to the latest version of the server and app (1.142.0), everything continued as normal on an Android phone, but on the iPhone in question, it now wants to synchronize all 65,000 images again. Is this really necessary, and if so, why is that?
Since it unfortunately doesn't compare hashes but actually uploads everything, it will take days again, even though the images are already all on the server. 🙁
8 Replies
:wave: Hey @Seenadel,
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If this ticket can be closed you can use the /close command, and re-open it later if needed.Are your assets all in icloud? Do you mind sign out and sign back in? Then go to the sync stats page under the app settings and capture the screenshot
no, there is no upload to icloud. I didnt loged out but can try it, if it may help. Do you mean a screenshot from the app or from the settings on the server?
Screenshot from the app
Yes, please try logging out
And log back in
There was a bug during the migration process that the assets from the server might not be fully fetched
It looks like, that logging out and in again, has done the trick.
Immediately after logging in again, it displayed 11,000 already synchronized images (before logging out, there were only 65), and just a few seconds later, there were already over 63,000 synchronized images.
Woohoo
Sorry about that hiccup
Now he is syncing into the future...
You can ignore this incorrect remaining count 😅