After latest update nothing is synced anymore
Setup:
Immich as an Unraid App, updated
iOS App, updated
Issue:
After the latest update with the (awesome) new timeline, all my pictures are shown as cloud only, like it forgot that the local files are there too. I reinstalled the app and left the backup running over night, and it did basically nothing. It just made a queue out of all my pictures, and uploaded some duplicates. Is there anything I can do to make it realize the local and remote pictures are the same?
11 Replies
:wave: Hey @Fritz "Fritz" Fritz,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
6. :ballot_box_with_check: uploaded the relevant information (see below).
7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.
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Can you logout and log back in?
Did that
This is after app reinstall and log out and log in
I see, can you share your mobile app logs?
On it
Looks like it’s not hashing my files 🤔
I have the iCloud optimize iPhone storage turned on, is that the issue? Does the hashing only work with downloaded originals?
That might have an impact on the hashing process, yes. But can you see your remote assets now?
You can turn off the backup for now and let it run through the hashing process. Once the assets are hashed, the app with link it with the local asset and will not upload them again
I see my remote assets, yes. Just it doesn’t connect them. I will download the originals, wait for the hash, then turn on backup and report back.
Thank you!