We have detected a critical error on this machine...
Hi there,
I am currently experiencing the following issue on my pod:
"We have detected a critical error on this machine which may affect some pods. We are looking into the root cause and apologize for any inconvenience. We would recommend backing up your data and creating a new pod in the meantime."
Pod ID: 73fpuptvanm5j3
Location: US-KS2
I have important data inside this pod that is not saved in any persistent volume, and I would like to retrieve it. I cannot access neither from web terminal nor ssh.
6 Replies
This is an automated status we place on machines that fail a healthcheck. I've raised this server for manual intervention
Hello,
Thank you for raising this server for manual intervention.
Could you please let me know as soon as the intervention is complete, so I can back up my data
Best regards
Hi, any update?
All I know is we messaged the datacenter about this machine and it's still in an unlisted status.
So how many days do you think this process will take? 🥹
Guessing sometime today or tomorrow it'll be resolved. We sent a DM to this datacenter so all I have is the message someone sent for me.
Thank you for the information. I look forward to hearing from you then ^^
Hi there again, any update?
Hi again,
My problem is still ongoing and has not been resolved. Our work is being disrupted