iPhone Immich app no longer showing any photos
About a week ago my Immich app for iOS suddenly stopped working for me. All of my photos are available online through the browser but when I open the app it’s completely empty. I’ve provided a screenshots.
I’ve also noticed since losing all of my photos a symbol has appeared next to the Immich logo.
I’ve tried closing the app, uninstalling/reinstalling, restarting Immich on my TrueNAS, and rebooted the server. Ive attached the Immich app log.
Any help would be great! Thanks in advance.
11 Replies
:wave: Hey @matthewbowker,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
6. :ballot_box_with_check: uploaded the relevant information (see below).
7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.What version is your server running? The App needs a somewhat recent server version to work.
Server version is 1.124.2
Thats way too old, that won't work anymore. You need to update that. Problem with TrueNAS is you can't update to specific versions, but you need to be on 1.132 - 1.136 first for the required database migrations. I think people in #truenas should know how to fix this situation
Ahhh sure, thanks. I tried updated Immich on TrueNAS before but I got a deploying loop and it wouldn’t work so I had to downgrade again. Is there some instructions I can follow?
Normally it should "just work" so without any logs hard to say. I never had any issues with the Immich app on TrueNAS but also never waited that long with updating.
I just updated to 1.13x to do the migrations (using helm). Still having this issue on this version. Let me upgrade to the newest stable release and try again
Yep, app on android says need to upgrade to latest minor version which is 1.142
Yes you need to end up at the current version after doing the migrations
Yep upgraded and it works now. Thanks @Finn !
is there an Dockge yaml config avaiable?
no