Immich cannot connect on mibile or web ui
So immich cannot connect and I've tried updating through shell but it jeps complaining bout configuration files not found im stumped and would like help please
44 Replies
:wave: Hey @Final_Destiny63,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :blue_square: reviewed the FAQs for known issues.
4. :blue_square: reviewed Github for known issues.
5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
6. :blue_square: uploaded the relevant information (see below).
7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.This looks like you're just blindly trying whatever an LLM suggests to you?
Yes because im not so smart in this area
Could you help me?
is this a first install? share the information requested by the bot and explain the issue you are having
Well it's a first install that I tried to update after the update I couldn't connect
I've updated the system and it stopped working thr version rn is 142.1 it's on proxmox and I've tried restarting it and updating it through docker compose pull and stuff I cannot find the docketcompose yml or env file for the life of me
Maybe you should consider starting with hosting something lower stakes first
Immich has pretty important data in it
i understand but could anyone possibly help me just get this working?
please?
We would need some help from you as well. Including understanding the basics. The bot tells you how to grab logs above, knowing where your compose and env exists is a necessity. You will need to sort those items out first before we can be of any help.
Bootzz is just making a statement that if you don't understand these basic items, there's a high chance of data loss, and precious picutres and videos are not where you want that to happen.
ok i understand that but ive tried finding my .env and docker compose yml but they aret therer
How did you install immich
prox mox helper scripts
We don't support that, that's an unofficial install method
https://immich.app/docs/overview/quick-start/
The official method
ok well could i have help on how to like save the disk or save my images?
I honestly have no idea where the helper scripts save things, I have never even looked into the scripts, you would need to ask them
okay
and idea what to lookfor or could we hop into a vc and i could show u? thats if ur not busy
We don't do live support sorry
okay no worries thanks anyway
am i ok to go asking in #immich?
Asking for what?
help
You need someone who knows the proxmox helper scripts
So you should find their support channels
ok thx
Hello 🙂
In the LXC console, what do you get with
ip -4 a
nope
Alright, in the container, navigate to /var/log/immich
Just do a simple
tail * to get the latest logsso what would the whole command be?
you could
tail /var/log/immich/*
Not very happy 🙂
huh y
for updating the LXC, you should just do
update btwis it that easy?
Yes
oh my god should u do that now?
i
Sure
I was talking about the container here, not myself
Ik
sorry i was gone had important things to do but um i updated it but the issue still stands
Do the logs still show this error?
yes
Shoot, some kind of npm thing gone wrong maybe
my knowledge ends here, I hope the scripts guys have more info
Could we possibly call?
In dm
No :3
I can't help you here
Okay