Thumbnails and Previews not working
All of my recently uploaded images show as "Error Loading Image" for both the thumbnail and the preview. This is true on both mobile (for images I didn't upload) and web (for all images). Interestingly, when I download the image, and open in locally, it's totally fine.
I assume this is an issue with thumbnail jobs not running or something. But I don't see any obvious issues on the server or the containers.
13 Replies
:wave: Hey @Nizuya,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
6. :ballot_box_with_check: uploaded the relevant information (see below).
7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.Here are my compose and env files (db password removed).
I'm currently running the latest version (just updated to v1.143.1, and I upgrade at least once a month).
This issue has been going on for awhile (at least a couple months).
Almost all images are affected (meaning they previews/thumbnails don't appear), but weirdly not all. Some will randomly work appropriately. There's no pattern that I have been able to discern.
Successfully submitted, a tag has been added to inform contributors. :white_check_mark:
Can you remove the network blocks from your immich containers, then bring the stack down and back up. Try and get to a closer default setup, then retry the generation job for an asset
What do you mean by generation job? I assume the refresh thumbnails option?
Yes, just choose a single asset int he timeline with a broken thumbnail, top right menu, refresh thumbnail. See if it generates after removing all the network stuff and bringing the stack up and down
And if it doesn't, post logs
Sounds good. I'll have to wait until I'm home from work. If I take it off the swag network, I won't be able to get to it remotely. 😅
(Well I suppose I could if I modifed the reverse proxy settings, but I want to avoid that for now.)
fwiw the way to go is usually to only have the one container that needs access from the reverse proxy on the network for that, and have it also share a network with all the other containers
If you have another Redis in "swag" network it will compete with Immich Redis for Immich's attention, thus affecting job execution (queues/jobs are stored in Redis)
Ahh, this may be it. I was seeing a lot of jobs queuing up but never starting. I have Authentik running on the same network, as I've been planning to get single sign-on set up for all my home server apps. For now, I'm disabling Authentik to see if that helps.
That did the trick! Thanks!
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