I lost acces to my account
I lost acces to my github account and now I cant login to supabase what are my options?
21 Replies
Recover account
Contact github
Cant do that, my account was flagged and i really need acces to the database for my client
I tried contacting github to resolve the issue but no luck
Please is there any way I can recover the account?
You have to contact supabase support hopefully with the email used by github. support@supabase.com
No response from them
Please guys i have important backups for my client
I can’t even connect to the database although I have paid the last bill
And now the project wont come back online on its own
The postgres is down and the domain changed names
Did you at least get a ticket # email back? If not then check spam and resubmit.
Have you still be working to recover your github account?
If you are Free not much time has passed with support backlog these days.
No idea why your instance domain would change...
The dns resolution fails completely
I believe the project is on pause
That is possible I guess. Not clear if you are Free or Pro though.
Pro
Normally would not pause then.
If that the project is in a Pro Org and not a Free one.
I mean that one specifically is on free
But i have one on pro as well
Ah. Then it could have paused if you did not use it.
Did you get the generic email back from support?
No
Then check your spam.
You should have got an email with ticket # if you filed a support request.
You should have got an email with ticket # if you filed a support request.
Sorry i found it now
SU-254217
And is there a response later also where ever you found that?
No
Only support can resolve this.
This is a user helping user forum and not regularly monitored by Supabase.
No one here has ability to access to your account.
Last week they said they were running 24hours or so for Pro org requests, not sure what they are running now.
Ok thanks
Guys so its been almost a week
No response
Why they dont have a phone number or something
This is ridiculous
I paid my services
And i cant even get a simple response from them
I bumped your issue to my support contact. No guarantee that will help. But I did find out yesterday they won't know you are Pro if it does not come from the dashboard.
Thank u so much guys
❤️