S
Supabase4w ago
ZENO

Cannot request DPA

Hello, I want to request a DPA, but when I enter my email address and click on the "Send DPA request" button, I get the following message: Failed to request DPA: Failed to send document reminder with PandaDoc. Does anyone know how to get that DPA? Thank you
6 Replies
garyaustin
garyaustin4w ago
I had no issue just now... Got this in email.
No description
ZENO
ZENOOP4w ago
That's weird. I always get this error.
No description
garyaustin
garyaustin4w ago
That is the screen I used. With a Free org. Try a different browser. Maybe a VPN. Anything odd about your email address? Error seems like Pandadoc could not send email to you.
ZENO
ZENOOP4w ago
I tried different browsers, like Chrome, Edge, and Chrome in Incognito mode. I also tried using a VPN to Germany and the US, but it’s still the same. My email looks like this: xxxx.x@xxxxxx.cz
garyaustin
garyaustin4w ago
I guess contact support. Never seen anyone here mention this before.
ZENO
ZENOOP4w ago
Okay. Thank you

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