The new Immich instance did not download the old files
Not so long ago, I installed Immich in TrueNAS as an application, and used it for a while. During this time, about 300 GB of photos and videos have already been uploaded there.
After a while, I wanted to reinstall Immich on another machine in a Docker container. And attach the old directory (dataset) as an NFS share. So I did, but when starting a new instance of Immich, I ran into the problem that the old profiles and their files did not load and the standard installation of Immich occurred (I had already deleted the old application on TrueNAS)
What do I need to do to get my old files uploaded in the new Immich
I suspect that the problem is with the NFS share rights, are there any recommendations for setting it up?
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:wave: Hey @Тот Самый Сашка,
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If this ticket can be closed you can use the /close
command, and re-open it later if needed.The Immich instance is installed on Ubuntu server 24.04
NFS share is made through the TrueNAS OS
Successfully submitted, a tag has been added to inform contributors. :white_check_mark:
https://immich.app/docs/administration/backup-and-restore
You can just point a new Immich instance at the old upload dir
Thank you for clarifying, but the problem remains, now Immich does not have rights.
Is there an instruction for configuring NFS share on TrueNAS for Immich operation?
Damn, sorry - typo there
I meant to say you cannot
You need to restore the postgres data as well
what if I haven't lost the database data yet? They're still in the old dataset.