Images not showing up on timeline. ios app and web app show different timeline.
I'm currently on v2.0.0 (both server and ios).
Installed on kubernetes with the official chart.
machine learning disabled (never used).
A few weeks ago (around sept 15), I noticed missing photos on my timeline.
I was out of home, so thousands of photos from Aug 30 - Sept 12 were all uploaded at once on Sept 13
The web app shows 4 different images for Aug 31, 2025
ios app shows only 1 (completely different video from the ones shown on the web app)
I have about 180+ photos for Aug 31, 2025.
The ios app shows all the photos were uploaded (in the old timeline. I don't see those photos at all in the new timeline).
I have synced a local album for Aug 31 to Immich, and I can view all of those photos on the album (in both webapp and ios app).
So, I can confirm the photos were uploaded!
I have
- run all the jobs there are multiple times.
- log out /login from the mobile app multiple times
- uninstalled and reinstalled the app
- cleared the sqlite database (ios app)
- open the web app in incognito18 Replies
:wave: Hey @adityathebe,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
6. :ballot_box_with_check: uploaded the relevant information (see below).
7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.web app
ios app
I noticed a lot of people also had this issue so I was just waiting for a new release to fix this.
But the issue still exists on the latest stable release.
I ran the jobs and saved the log files here. These are log files after running a particular job (as indicated by the filename).
Successfully submitted, a tag has been added to inform contributors. :white_check_mark:
TRy logout and log back in
@Alex I've done that
I have
run all the jobs there are multiple times.
log out /login from the mobile app multiple times
uninstalled and reinstalled the app
cleared the sqlite database (ios app)
open the web app in incognito
Can you post the mobile app log?
hmm, there seems to be
SqliteException
oh jesus. Aparently, ALL the photos from Aug 31 were stacked !
It's all fixed now!This thread has been closed. To re-open, use the button below.
Hmm
I should have noticed the stack icon in here
Thanks for you time @Alex 🙂
No problem, I am still confused 😅 because the web app and the mobile app should show similar state
haha. ya that was weird.
In fact, on web app
Slecting all Aug 31 photos shows "191 selected"
on ios, it shows "188"
and on ios's photos app, there are 196 images for Aug 31. Let me go through them 1 by 1
@Alex this seems to be a timezone thing
On web app I'm seeing the image in UTC +08:00 (which is correct, this iamge was taken in UTC 08:00)
On ios, I'm seeing the image in my current timezone (05:45).
So the same image gets put into different dates between web app and ios app