Immich•12h ago

Remainder stuck on iOS app

The new app update asked me to enable the new timeline and now new images won't upload. My remainder is stuck at 116. I tried reinstalling the app, clearing the sqlite thing, relogging and re-enabling backup multiple times. iPhone 14 Pro Max, iOS 26.0.1, iCloud backup enabled Both app and server are 2.0.0, docker compose Connection over Tailscale

6 Replies

Immich•12h ago

:wave: Hey @nikolan, Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:. References - Container Logs: docker compose logs docs - Container Status: docker ps -a docs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy - Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA Checklist I have... 1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time). 2. :ballot_box_with_check: read applicable release notes. 3. :ballot_box_with_check: reviewed the FAQs for known issues. 4. :ballot_box_with_check: reviewed Github for known issues. 5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy). 6. :ballot_box_with_check: uploaded the relevant information (see below). 7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable (an item can be marked as "complete" by reacting with the appropriate number) Information In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider: - Your docker-compose.yml and .env files. - Logs from all the containers and their status (see above). - All the troubleshooting steps you've tried so far. - Any recent changes you've made to Immich or your system. - Details about your system (both software/OS and hardware). - Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h). - The version of the Immich server, mobile app, and other relevant pieces. - Any other information that you think might be relevant. Please paste files and logs with proper code formatting, and especially avoid blurry screenshots. Without the right information we can't work out what the problem is. Help us help you ;) If this ticket can be closed you can use the /close command, and re-open it later if needed.

nikolanOP•12h ago

docker-compose:

name: immich

services:
  immich-server:
    container_name: immich_server
    image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release}
    volumes:
      - ${UPLOAD_LOCATION}:/usr/src/app/upload
      - /etc/localtime:/etc/localtime:ro
      - "/srv/dev-disk-by-uuid-5dac0dcd-ba77-4444-b708-7f12aa58f90e/car/backups/mine/ifone images:/external/iphone_images"
    env_file:
      - stack.env
    ports:
      - '2283:2283'
    depends_on:
      - redis
      - database
    restart: always
    healthcheck:
      disable: false

  immich-machine-learning:
    container_name: immich_machine_learning
    volumes:
      - model-cache:/cache
      - "/srv/dev-disk-by-uuid-5dac0dcd-ba77-4444-b708-7f12aa58f90e/car/backups/mine/ifone images:/external/iphone_images"
    env_file:
      - stack.env
    restart: always
    healthcheck:
      disable: false

  redis:
    container_name: immich_redis
    image: docker.io/redis:6.2-alpine@sha256:148bb5411c184abd288d9aaed139c98123eeb8824c5d3fce03cf721db58066d8
    healthcheck:
      test: redis-cli ping || exit 1
    restart: always

  database:
    container_name: immich_postgres
    image: ghcr.io/immich-app/postgres:14-vectorchord0.3.0-pgvectors0.2.0
    environment:
      POSTGRES_PASSWORD: ${DB_PASSWORD}
      POSTGRES_USER: ${DB_USERNAME}
      POSTGRES_DB: ${DB_DATABASE_NAME}
      POSTGRES_INITDB_ARGS: '--data-checksums'
      DB_STORAGE_TYPE: 'HDD'
    volumes:
      - ${DB_DATA_LOCATION}:/var/lib/postgresql/data
    restart: always

volumes:
  model-cache:

name: immich

services:
  immich-server:
    container_name: immich_server
    image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release}
    volumes:
      - ${UPLOAD_LOCATION}:/usr/src/app/upload
      - /etc/localtime:/etc/localtime:ro
      - "/srv/dev-disk-by-uuid-5dac0dcd-ba77-4444-b708-7f12aa58f90e/car/backups/mine/ifone images:/external/iphone_images"
    env_file:
      - stack.env
    ports:
      - '2283:2283'
    depends_on:
      - redis
      - database
    restart: always
    healthcheck:
      disable: false

  immich-machine-learning:
    container_name: immich_machine_learning
    volumes:
      - model-cache:/cache
      - "/srv/dev-disk-by-uuid-5dac0dcd-ba77-4444-b708-7f12aa58f90e/car/backups/mine/ifone images:/external/iphone_images"
    env_file:
      - stack.env
    restart: always
    healthcheck:
      disable: false

  redis:
    container_name: immich_redis
    image: docker.io/redis:6.2-alpine@sha256:148bb5411c184abd288d9aaed139c98123eeb8824c5d3fce03cf721db58066d8
    healthcheck:
      test: redis-cli ping || exit 1
    restart: always

  database:
    container_name: immich_postgres
    image: ghcr.io/immich-app/postgres:14-vectorchord0.3.0-pgvectors0.2.0
    environment:
      POSTGRES_PASSWORD: ${DB_PASSWORD}
      POSTGRES_USER: ${DB_USERNAME}
      POSTGRES_DB: ${DB_DATABASE_NAME}
      POSTGRES_INITDB_ARGS: '--data-checksums'
      DB_STORAGE_TYPE: 'HDD'
    volumes:
      - ${DB_DATA_LOCATION}:/var/lib/postgresql/data
    restart: always

volumes:
  model-cache:

stack.env:

UPLOAD_LOCATION=/srv/dev-disk-by-uuid-5dac0dcd-ba77-4444-b708-7f12aa58f90e/car/omvdocker/appdata/immichdataig/library
DB_DATA_LOCATION=/srv/dev-disk-by-uuid-5dac0dcd-ba77-4444-b708-7f12aa58f90e/car/omvdocker/appdata/immichdataig/postgres
IMMICH_VERSION=release
DB_PASSWORD=meow
DB_USERNAME=postgres
DB_DATABASE_NAME=immich

UPLOAD_LOCATION=/srv/dev-disk-by-uuid-5dac0dcd-ba77-4444-b708-7f12aa58f90e/car/omvdocker/appdata/immichdataig/library
DB_DATA_LOCATION=/srv/dev-disk-by-uuid-5dac0dcd-ba77-4444-b708-7f12aa58f90e/car/omvdocker/appdata/immichdataig/postgres
IMMICH_VERSION=release
DB_PASSWORD=meow
DB_USERNAME=postgres
DB_DATABASE_NAME=immich

I don't see any related stuff or errors in logs

nikolanOP•12h ago

logs just in case