Just setup - can't access from mobile phone on local network
I can't access Immich by typing the ip and port of the machine that is hosting immich either through the android app or through the mobile browser. Can access other services I have running such as audiobookshelf though.
Is anyone able to give advice?
12 Replies
:wave: Hey @zwcropper,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :blue_square: reviewed Github for known issues.
5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
6. :blue_square: uploaded the relevant information (see below).
7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.The server is running on windows through docker desktop
It's running, I can login on my desktop through localhost:2283
sry, didnt see your second message
how do you expose the port/ip to the machines you are trying to access from?
I haven't exposed the port yet, when i've set up things like radarr/sonarr I've been able to access from my mobile locally by just typing in the IP
I guess I need to do that manually in the firewall on my desktop?
Im assuming you've checked that you ip hasn't changed from your dns/ipv4 server...
Yeah, I just added an inbound rule in the firewall on my desktop and that was the issue
oh okay
does it need an outbound rule too?
I think so
Not entirely sure though
Ok thanks for your help
np
(not entirely sure I did much though)
Your questions helped