Slow syncing on iOS
Hey there, I have been trying to sync my iCloud library to immich. I selected every important album in the app to sync every photo. I came to a total of 24k photos to upload. For some reason though, the images are not uploading. It seems to be very slow and it makes tiny to zero progress. I have been trying to keep the app open for some hours, spread over several days, but it really doesn't help. Is there anything I am missing or is the app just not built to upload that many pictures? Also the app seems to crash sometimes while uploading new images.
6 Replies
:wave: Hey @Helly,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
6. :ballot_box_with_check: uploaded the relevant information (see below).
7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.Also I noticed that when I left the app open for a while, immich consumes so much space that my phone space is full (about 13G of immich)
I am using the newest version of ubuntu on my raspberry pi 4 with 4 gigs of RAM
The logs do not show anything sadly.
Successfully submitted, a tag has been added to inform contributors. :white_check_mark:
Okay apparently the app wanted me to open a ticket, just so that I have the pain of going through the checks. Now it works faster than before... After several days of trying..
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