Immich•3mo ago

Setup, lots of errors

Hello, I have this immich instance since a year ago or so, but in some time i messed up an update or something. The upload and viewing works, but generate miniatures and machine learning is crashing. I dont know where to start. Im on portainer, should I switch to compose over ssh? I have i5-9500 and im using it on jellyfin succesfully.

Thanks

Immich•10/8/25, 8:53 AM

:wave: Hey @Hermidolo,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.

References

Container Logs:
```
docker compose logs
```
```
docker compose logs
```
docs
Container Status:
```
docker ps -a
```
```
docker ps -a
```
docs
Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA

Immich•10/8/25, 8:53 AM

Checklist

I have...

:ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
:ballot_box_with_check: read applicable release notes.
:ballot_box_with_check: reviewed the FAQs for known issues.
:ballot_box_with_check: reviewed Github for known issues.
:ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
:ballot_box_with_check: uploaded the relevant information (see below).
:ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

Information

In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:

Your docker-compose.yml and .env files.
Logs from all the containers and their status (see above).
All the troubleshooting steps you've tried so far.
Any recent changes you've made to Immich or your system.
Details about your system (both software/OS and hardware).
Details about your storage (filesystems, type of disks, output of commands like
```
fdisk -l
```
```
fdisk -l
```
and
```
df -h
```
```
df -h
```
).
The version of the Immich server, mobile app, and other relevant pieces.
Any other information that you think might be relevant.

Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)

If this ticket can be closed you can use the

/close

/close

command, and re-open it later if needed.

IImmich ## Checklist I have... 1. :ballot_box_with_check: verified I'm on the latest rel...

ImmichAPP•10/8/25, 8:55 AM

Successfully submitted, a tag has been added to inform contributors. :white_check_mark:

bo0tzz•10/8/25, 8:56 AM

Please post the requested info

HermidoloOP•10/8/25, 8:56 AM

yeh, im on it sorry

HermidoloOP•10/8/25, 8:59 AM

Compose:
https://pastebin.com/3JN13nys

Envs:
https://pastebin.com/myBUFiee

Pastebin

version: "3.7"services: immich-server: container_name: immich_s...

Pastebin.com is the number one paste tool since 2002. Pastebin is a website where you can store text online for a set period of time.

Pastebin

UPLOAD_LOCATION=/mnt/HDD/immichIMMICH_VERSION=releaseDB_PASSWORD='s...

Pastebin.com is the number one paste tool since 2002. Pastebin is a website where you can store text online for a set period of time.

HermidoloOP•10/8/25, 9:02 AM

immich_logs.zip24.44KB

HermidoloOP•10/8/25, 9:03 AM

(All the troubleshooting steps you've tried so far.)
Like 3 months ago it worked fine, because I have a lot of faces scanned, but I don't know when, i can't even generate miniatures. Tried another immich instance with same compose and clean files and don't work

HermidoloOP•10/8/25, 9:06 AM

(Details about your system (both software/OS and hardware).)
i5-9500
16RAM
256GB SSD
4TB HDD
==========
Proxmox with GPU passed to the "portainer" VM where i have all my dockers.

HermidoloOP•10/8/25, 9:06 AM

(The version of the Immich server, mobile app, and other relevant pieces.)
Latest version

HermidoloOP•10/8/25, 9:07 AM

(Any other information that you think might be relevant.)

HW transcoding on my jellyfin on same machine works fine

bo0tzz•10/8/25, 10:15 AM

Can you try opening one asset that doesn't have a thumbnail, then hitting "Refresh thumbnails" in the menu?

bo0tzz•10/8/25, 10:15 AM

If that doesn't fix the thumbnail please post the resulting logs

HermidoloOP•10/8/25, 10:47 AM

im not sure

HermidoloOP•10/8/25, 10:48 AM

tried openin that one, it opens but log are like this
https://pastebin.com/UugH4AcQ

Pastebin

[Nest] 23 - 10/08/2025, 12:46:47 PM ERROR [Api:GlobalExceptionFi...

Pastebin.com is the number one paste tool since 2002. Pastebin is a website where you can store text online for a set period of time.

bo0tzz•10/8/25, 11:27 AM

Yeah it's missing the thumbnail so it errors, but you should be able to open it anyways (it just won't display right)

HermidoloOP•10/8/25, 12:46 PM

yeah, but i can't generate thumbnails

bo0tzz•10/8/25, 2:02 PM

Right, and I'm asking you to run thumbnail generation for one asset and then post the related logs, to get down to a specific case

HermidoloOP•10/9/25, 1:48 PM

https://pastebin.com/dRqJSvyW

Pastebin

[Nest] 7 - 10/09/2025, 3:48:12 PM ERROR [Microservices:MediaRepo...

Pastebin.com is the number one paste tool since 2002. Pastebin is a website where you can store text online for a set period of time.

Setup, lots of errors

References

Checklist

Information

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