HELP ME PLEASE, FIX BACKUP
Hello, I need help. A few days ago, my project was put on hold. I upgraded to Pro to recover it, but the recovery failed, and I couldn’t create a backup due to an error. I’ve been seeing this message for several days:
Failed to retrieve scheduled backups
Error: Failed to check for major version of database. Database appears to be unreachable: FATAL: 57P03: the database system is not accepting connections DETAIL: Hot standby mode is disabled.
and this other
Your project's data is intact, but your project is inaccessible due to a restoration failure. Database backups for this project can still be accessed here.
Please contact support for assistance.
I’ve tried refreshing my browser, but the issue has persisted for several days. Could you please help me resolve this?
Something went wrong while restoring your project
3 Replies
Have you contacted support?
You could have been caught up in the capacity issue but more likely some other error based on your message.
No one here can resolve this.
Yes I did, but I still haven't received a response.
Did you get back the generic ticket # response at least?
You can drop it here and say when it was submitted I might be able to get someone to see if it is in the infra queue.