[RESOLVED - user caused] Signing with magic link is failing - API Gateway returning status code 500

Perelan · 2025-10-25T19:20:58.118Z

Hello! Our users cannot log in to our application using magic link due to API gateway error. The supabase project is hosted in Sweden, any status or report about this failure? Is it being handled?

G

garyaustin•10/25/25, 7:32 PM

What do your dashboard logs show? Check API Gateway, then Auth, then Postgres is it says database error.
Any detail in the error response?

P

PerelanOP•10/25/25, 7:32 PM

"response": [
      {
        "headers": [
          {
            "cf_cache_status": "DYNAMIC",
            "cf_ray": "9944185354152e06-ARN",
            "content_length": "72",
            "content_location": null,
            "content_range": null,
            "content_type": "application/json",
            "date": "Sat, 25 Oct 2025 19:24:35 GMT",
            "sb_gateway_mode": null,
            "sb_gateway_version": "1",
            "sb_request_id": "019a1cd4-700e-7ceb-980f-5ec2c136e48f",
            "transfer_encoding": null,
            "x_kong_proxy_latency": null,
            "x_kong_upstream_latency": null,
            "x_sb_error_code": "unexpected_failure"
          }
        ],
        "origin_time": 26,
        "status_code": 500
      }
    ]

"response": [
      {
        "headers": [
          {
            "cf_cache_status": "DYNAMIC",
            "cf_ray": "9944185354152e06-ARN",
            "content_length": "72",
            "content_location": null,
            "content_range": null,
            "content_type": "application/json",
            "date": "Sat, 25 Oct 2025 19:24:35 GMT",
            "sb_gateway_mode": null,
            "sb_gateway_version": "1",
            "sb_request_id": "019a1cd4-700e-7ceb-980f-5ec2c136e48f",
            "transfer_encoding": null,
            "x_kong_proxy_latency": null,
            "x_kong_upstream_latency": null,
            "x_sb_error_code": "unexpected_failure"
          }
        ],
        "origin_time": 26,
        "status_code": 500
      }
    ]

"response": [
      {
        "headers": [
          {
            "cf_cache_status": "DYNAMIC",
            "cf_ray": "9944185354152e06-ARN",
            "content_length": "72",
            "content_location": null,
            "content_range": null,
            "content_type": "application/json",
            "date": "Sat, 25 Oct 2025 19:24:35 GMT",
            "sb_gateway_mode": null,
            "sb_gateway_version": "1",
            "sb_request_id": "019a1cd4-700e-7ceb-980f-5ec2c136e48f",
            "transfer_encoding": null,
            "x_kong_proxy_latency": null,
            "x_kong_upstream_latency": null,
            "x_sb_error_code": "unexpected_failure"
          }
        ],
        "origin_time": 26,
        "status_code": 500
      }
    ]

"response": [
      {
        "headers": [
          {
            "cf_cache_status": "DYNAMIC",
            "cf_ray": "9944185354152e06-ARN",
            "content_length": "72",
            "content_location": null,
            "content_range": null,
            "content_type": "application/json",
            "date": "Sat, 25 Oct 2025 19:24:35 GMT",
            "sb_gateway_mode": null,
            "sb_gateway_version": "1",
            "sb_request_id": "019a1cd4-700e-7ceb-980f-5ec2c136e48f",
            "transfer_encoding": null,
            "x_kong_proxy_latency": null,
            "x_kong_upstream_latency": null,
            "x_sb_error_code": "unexpected_failure"
          }
        ],
        "origin_time": 26,
        "status_code": 500
      }
    ]

P

PerelanOP•10/25/25, 7:34 PM

Looking at "error"; it actually seems like the template we send out be malformed

P

PerelanOP•10/25/25, 7:34 PM

Let me check

G

garyaustin•10/25/25, 7:34 PM

Who are you using for SMTP also?

P

PerelanOP•10/25/25, 7:35 PM

Resend

P

PerelanOP•10/25/25, 7:52 PM

Ok. False alarm. The html for the magic link was malformed

[RESOLVED - user caused] Signing with magic link is failing - API Gateway returning status code 500

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