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ImmichI
Immich•4mo ago•
137 replies
bezalelk

IOS app backup sync fail

Hey,
On our IOS device, backup seems not to work. in the backup menu we get an error "Sync failed. Cannot process backup." (as shown in attached pic).
I am attaching the logs from the app.

When we choose photos in the timeline to upload, that does work.

also, when choosing the old timeline, the backup seems to work.
on the android device, there is no issue.

server ver: 2.1.0. build 18540213782 (server is deployed on a linux machine using docker)
app ver: 2.1.0

Thanks
sync_failed.PNG
Immich_log_2025-10-29T112251.634961.log73.3KB
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