Web Interface Shows Broken Images After Restore, But Mobile App Works Fine
Hello everyone,
I'm seeking help with an odd issue after restoring my Immich instance from a backup.
The Problem:
After restoring my photo library from a ZFS backup, a small number of images fail to load in the web interface. The thumbnails are missing, and clicking on the assets results in a broken image icon.
The Key Clue:
The same "broken" photos display perfectly in the Immich mobile app on my iPhone. This tells me the original image files are intact and accessible.
My Environment:
The Immich library (asset files) was restored from a ZFS backup.
The PostgreSQL database is on a separate ext4 filesystem with the OS. It was not part of the ZFS restore.
I am running Immich in Docker.
What I've Considered:
Since the mobile app works, the issue seems isolated to the web interface, possibly related to how it serves or generates thumbnails for these specific files.
Has anyone experienced this web/mobile discrepancy after a restore? I'm looking for suggestions on what to check—perhaps a thumbnail regeneration process, file permission issues, or a database inconsistency?
Thanks in advance for any pointers!
Immich
v2.2.1
ExifTool
13.38
Node.js
v22.18.0
Libvips
8.17.2
ImageMagick
7.1.2-2
FFmpeg
7.1.1-6
Repository
immich-app/immich
Source
v2.2.1@b35f00f76
Build
18981908290
Build Image
v2.2.1
Version History
Installed 2.2.1 on Nov 1, 2025
Installed 2.0.0 on Oct 3, 2025
Installed 1.140.1 on Aug 31, 2025
Installed 1.138.0 on Aug 16, 2025
Installed 1.137.1 on Aug 1, 2025
I'm seeking help with an odd issue after restoring my Immich instance from a backup.
The Problem:
After restoring my photo library from a ZFS backup, a small number of images fail to load in the web interface. The thumbnails are missing, and clicking on the assets results in a broken image icon.
The Key Clue:
The same "broken" photos display perfectly in the Immich mobile app on my iPhone. This tells me the original image files are intact and accessible.
My Environment:
The Immich library (asset files) was restored from a ZFS backup.
The PostgreSQL database is on a separate ext4 filesystem with the OS. It was not part of the ZFS restore.
I am running Immich in Docker.
What I've Considered:
Since the mobile app works, the issue seems isolated to the web interface, possibly related to how it serves or generates thumbnails for these specific files.
Has anyone experienced this web/mobile discrepancy after a restore? I'm looking for suggestions on what to check—perhaps a thumbnail regeneration process, file permission issues, or a database inconsistency?
Thanks in advance for any pointers!
Immich
v2.2.1
ExifTool
13.38
Node.js
v22.18.0
Libvips
8.17.2
ImageMagick
7.1.2-2
FFmpeg
7.1.1-6
Repository
immich-app/immich
Source
v2.2.1@b35f00f76
Build
18981908290
Build Image
v2.2.1
Version History
Installed 2.2.1 on Nov 1, 2025
Installed 2.0.0 on Oct 3, 2025
Installed 1.140.1 on Aug 31, 2025
Installed 1.138.0 on Aug 16, 2025
Installed 1.137.1 on Aug 1, 2025
