ERROR [Microservices:StorageService] Failed to read (/usr/src/app/upload/backups/.immich):
I am trying out immich as a permanant replacement for my and my families photos and got it up and running a few days ago without issue in docker. In the last 48 hours, watchtowerr did an automatic update on the immich_server container and since then the immich_server container won't start and after looking in portainer I am getting the following;
https://pastebin.com/X3H3zRs2
I have a proxmox ve node with debian 13, docker is installed inside debian and I have my NAS mounted as a CIFS share in fstab which is being used by other containers without issue. I have modified my portainer stack and ENV variables to have my library and other directories for immich residing on my NAS.
Portainer Stack: https://pastebin.com/Z5XXfFbS
ENV Variables: https://pastebin.com/B24pRsL4
I'd appreciate if those of you with some more knowledge could take a look and give me some troubleshooting tips.
What i've tried so far
Restarted all containers related to immich
Restarted debian and docker as well as the proxmox node.
manually created the sub directory "backups" within <UPLOAD_LOCATION>
Manually created the .immich file in <UPLOAD_LOCATION>/backups/.immich
Verified that the CIFS mount is functionining, i can rw to the directory via SSH in Debian.
Pastebin
Portainer logs for immich_server - Pastebin.com
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Pastebin
Portainer Stack for Immich - Pastebin.com
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Pastebin
ENV Immich - Pastebin.com
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3 Replies
:wave: Hey @t00nj,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time).
2. :blue_square: read applicable release notes.
3. :blue_square: reviewed the FAQs for known issues.
4. :blue_square: reviewed Github for known issues.
5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
6. :blue_square: uploaded the relevant information (see below).
7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.Are you sure the share is mounted?
absolutely, i have ssh into the debian server and can navigate into the /mnt/nas/immich directories fine. I have other containers acess the same mount without issue (i.e. plex).