ERROR [Microservices:StorageService] Failed to read (/data/encoded-video/.immich)
After starting my immich stack I see these errors in my immich-server container:
[Nest] 7 - 11/06/2025, 8:28:50 PM ERROR [Microservices:StorageService] Failed to read (/data/encoded-video/.immich): Error: ENOENT: no such file or directory, open '/data/encoded-video/.immich'
microservices worker error: Error: Failed to read: "<UPLOAD_LOCATION>/encoded-video/.immich (/data/encoded-video/.immich) - Please see https://docs.immich.app/administration/system-integrity#folder-checks for more information.", stack: Error: Failed to read: "<UPLOAD_LOCATION>/encoded-video/.immich (/data/encoded-video/.immich) - Please see https://docs.immich.app/administration/system-integrity#folder-checks for more information."
I can't login to the webpage @ port 2283 and in Synology I get constant messages that immich-server container is restarting.
This is my immich-server compose part:
services:
immich-server:
image: ghcr.io/immich-app/immich-server:v2.2.3
container_name: immich-server
hostname: immich-server
ports:
- 2283:2283
volumes:
- /volume1/photos:/nas_photos:rw
environment:
TZ: Europe/Amsterdam
DB_HOSTNAME: immich-db
DB_USERNAME: immichuser
DB_PASSWORD: immichpasswd
DB_DATABASE_NAME: immich
REDIS_HOSTNAME: immich-redis
IMMICH_LOG_LEVEL: log
IMMICH_ENV: production
DB_STORAGE_TYPE: HDD
IMMICH_HOST: 0.0.0.0
IMMICH_PORT: 2283
UPLOAD_LOCATION: /volume1/media/immich_uploads
DB_DATA_LOCATION: /volume1/docker/immich/db
restart: always
depends_on:
- immich-redis
- immich-db
healthcheck:
disable: false
networks:
- docker_bridge
Under 'volumes' I tried to add:
- /volume1/media/immich_uploads:/data:rw
But still the error exists and I still can't login to the webpage
Should I also add as volume: - /volume1/media/immich_uploads/encoded-video:/data/encoded-video:rw ???
11 Replies
:wave: Hey @Fuki Matsu,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
6. :ballot_box_with_check: uploaded the relevant information (see below).
7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
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- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
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Why don't you have the default /data mount in your volumes?
like this, you mean?
This is what it looks like in the official compose file
https://github.com/immich-app/immich/blob/main/docker/docker-compose.yml#L19-L21
I'm asking why you removed that
think I must have changed that line whilst trying to resolve the issue
so my immich-server: should have this?
You should try to go back to how it was when you first got the issue
Or to how it was before you got the issue, if changes here were what caused it 😛
Basically, try to undo any changes you've made while troubleshooting so those don't muddy the waters
I just deleted every immich-thing from my Syno, so have to start all over again