Ente CommunityEC
Ente Community3mo ago
4 replies
Arif

Login issue

Subject: Unable to Access My Ente Photos Account – Passkey Issue

Hello Ente Support Team,

On 6th November 2025 at 11:18 PM, I created my Ente Photos account. At that time, I also took a screenshot of my recovery key and backed it up within the same Ente account.
The following day, I formatted my device, and when I tried to log back into my Ente account, it started asking for a passkey, which I never created.
Now, I am unable to recover my account because the recovery key is stored inside the same account, and I have no other backup of it.
Please help me regain access to my account. I can provide any verification details needed to prove ownership.

Thank you,
Arif
arifcsc404@gmail.com
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