Can’t sync from iOS mobile app due to SqliteException from updateMemoryAssetsV1?
Hello all, hoping I can get some help with getting my Immich mobile app syncing properly again! This might have started happening around the 2.0 update, it’s been happening for a few weeks and I just haven’t gotten around to debugging it 😅
When trying to sync new images on mobile I get a “Sync failed. Cannot process backup.” The iOS logs show two severe errors whenever the app tries to start an upload, I attached an export of the logs. The first comes from the “DriftSyncStreamRepository” with the following
Then a second severe error is logged from “IsolateLogger | Error in runInIsolateGentle for remote-sync” with the same Sqlite exception.
Immich server is on the latest version, deployed via Docker following the install guide, and accessed using Tailscale serve.
4 Replies
:wave: Hey @stealydan,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time).
2. :blue_square: read applicable release notes.
3. :blue_square: reviewed the FAQs for known issues.
4. :blue_square: reviewed Github for known issues.
5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
6. :blue_square: uploaded the relevant information (see below).
7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.Please try logging out and back in
Lol that was easy, backup is working now 🙂 Thank you, love this app!
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