Very slow thumbnail api response
I'm suffering with extremely long response times from the api
/api/assets/xxxx/thumbnail?size=thumbnail&c=xxxx on timeline and people tab.
My specs are:
OS: Arch Linux x86_64
Host: Lenovo ideapad 310-15IKB
CPU: Intel i5-7200U (4) @ 3.100GHz
GPU: NVIDIA GeForce 920MX
GPU: Intel HD Graphics 620
Memory: 4666MiB / 7834MiB
I'm trying to debug/profile this further but if anyone has faced this before, please let me know.
4 Replies
:wave: Hey @rick,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time).
2. :blue_square: read applicable release notes.
3. :blue_square: reviewed the FAQs for known issues.
4. :blue_square: reviewed Github for known issues.
5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
6. :blue_square: uploaded the relevant information (see below).
7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.what's your storage type? What is an
extremely long time?@Tempest extremely long time is as shared in the screenshot - 12s for one thumbnail.
Storage is SSD.
What else is running on your system? It’s pretty weak overall. Maybe benchmark your storage
Also post the compose and env
As well as /etc/fstab
Extremely unlikely for this to be an actual immich issue
Oh also, how are you connecting to immich?