extremely long time waiting for thumbnails to load
i'm having an issue where thumbnails take very long to load, especially getting worse the further down i scroll. some load relatively quickly, but some take even 5 seconds for the server to respond, which then slows down the ones after them due to the requests getting queued. i'm running immich on a proxmox lxc container with 3 cores and 4gb of ram allocated to it, on a pc with an i5-6500 and 16gb of ram. the issue doesn't seem to be caused by too slow of a cpu or too little ram though since immich is only using 1gb of ram and >10% of cpu when the issue occurs.
7 Replies
:wave: Hey @kubus,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :blue_square: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
6. :blue_square: uploaded the relevant information (see below).
7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.SSD or HDD for thumbs?
everything's running on an sata ssd
How are you connecting to the immich website?
it's all over my local network, both machines connected over gigabit ethernet so shouldn't be the issue
Http, port 2283?
wait oh my god that does fix it, i remember changing something to make it port 80 just to make it easier to access but connecting over 2283 instead of 80 does fix it
thanks!