Storage Issue
Love the app, and am a supporter! However I recently ran into some issues converting my container to the new storage layout (running Immich on TrueNas Scale)
My current storage layout is as follows:
/mnt/HDDs/Immich_Data/data
(this data set was just created today, and used the APPS preset in Truenas)
Inside of this I have the following
backups
- No sub folders just .sql.gz files
encoded-video
- Only sub folder is a GUID 463eed40-XXXXXXX
library
- there is a 'admin' sub folder and inside of it are years
profile
- Empty
thumbs
- Only sub folder is a GUID 463eed40-XXXXXXX
upload
- Two GUID folders, 463eed40-XXXX and e59eed78-XXXX
/mnt/HDDs/Immich_Data/pgData
(this data set was just created today, and used the Generic preset in Truenas, but can confirm all files are owned by netdata:docker )
The issue I am having is that when I scroll through my timeline I get to around Aug of this year and all i can see is the blurry thumbnail, and when I click on it, I get ERROR LOADING IMAGE
When I scroll through the timeline here are the logs from the docker container
(see attached)
So why, is it trying to load files from
upload/thumbs
upload/encoded-video
?
I assume I screwed something up, is there a way to rescan all the files?
7 Replies
:wave: Hey @[UHL]Woogi,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
6. :ballot_box_with_check: uploaded the relevant information (see below).
7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.
Successfully submitted, a tag has been added to inform contributors. :white_check_mark:Did you move stuff into the data dataset?
Are these folders in the data dataset or sub dataset?
Can you maybe show a picture of your Immich config and the dataset structure (so I'm sure if you're talking about folders or datasets)
@Xiticks Thanks for the reponse!
data and pgData are subdatasets below my 'Immich_Data' parrent data set, however the upload/thumbs/etc are folders within the 'data' subdata set.
Screenshots
OOh that is my bad, I did not read the error you had
You probably had it for a while as it was due to an update "error" made on the TrueNAS side
https://discord.com/channels/979116623879368755/1401229113641009204/1401303535370506402
This should help you fix it
Well @Xiticks I was a bit skeptical that after running those commands everything would still work (As my more recent uploaded photos where still working, I was a bit concered taht after running the commands the older photos would start working but not the newer ones) but after running the commands and regenerating the thumbnails everthing seems to be working!
Thanks for the help!
/closed
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