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ImmichI
Immich•3mo ago•
4 replies
瀚瀚不可愛

Immich Video Transcode Issue

Immich server version:
v2.2.3
v2.2.3

Server Hardware:
AMD Ryzen™ 7 PRO 6850H
AMD Ryzen™ 7 PRO 6850H

Client: Macbook Pro M2 chip, tested with latest Microsoft Edge and Safari, both with the same issue
Helm chart overrides:

env:
  TZ: "GMT"
  REDIS_HOSTNAME: "redis-master.redis.svc.cluster.local"
  REDIS_PASSWORD: "${REDIS_PASSWORD}"
  DB_HOSTNAME: "postgresql-cluster-rw.postgres.svc.cluster.local"
  DB_USERNAME: "postgres"
  DB_DATABASE_NAME: "immich"
  DB_PASSWORD: "${POSTGRESQL_PASSWORD}"
  IMMICH_MACHINE_LEARNING_URL: '{{ printf "http://%s-machine-learning:3003" .Release.Name }}'

image:
  tag: release

immich:
  metrics:
    enabled: true
  persistence:
    library:
      existingClaim: immich-storage
  configuration:
    {}
server:
  image:
    pullPolicy: Always
env:
  TZ: "GMT"
  REDIS_HOSTNAME: "redis-master.redis.svc.cluster.local"
  REDIS_PASSWORD: "${REDIS_PASSWORD}"
  DB_HOSTNAME: "postgresql-cluster-rw.postgres.svc.cluster.local"
  DB_USERNAME: "postgres"
  DB_DATABASE_NAME: "immich"
  DB_PASSWORD: "${POSTGRESQL_PASSWORD}"
  IMMICH_MACHINE_LEARNING_URL: '{{ printf "http://%s-machine-learning:3003" .Release.Name }}'

image:
  tag: release

immich:
  metrics:
    enabled: true
  persistence:
    library:
      existingClaim: immich-storage
  configuration:
    {}
server:
  image:
    pullPolicy: Always

---

When I was checking my videos today, I noticed that my uploaded videos easily get stuck (the screen spins briefly) and this keeps happening, so I clicked on the 'missing' option for transcode videos on the job status page. It correctly showed about 2.3k videos waiting.
After waiting for 5 to 10 minutes, all videos were shown as completed (There are no error logs in my Immich server pod, only showing websocket conntected/disconnected).
...
[Nest[] 73  - 11/11/2025, 2:49:44 PM     LOG [Api:WebsocketRepository] Websocket Connect:    O_G1Z7NWRTR0svsfAAGm
[Nest[] 73  - 11/11/2025, 2:49:56 PM     LOG [Api:WebsocketRepository] Websocket Connect:    tYsrJ_0spVhCuB4eAAGo
[Nest[] 73  - 11/11/2025, 2:52:34 PM     LOG [Api:WebsocketRepository] Websocket Disconnect: O_G1Z7NWRTR0svsfAAGm
...
[Nest[] 73  - 11/11/2025, 2:49:44 PM     LOG [Api:WebsocketRepository] Websocket Connect:    O_G1Z7NWRTR0svsfAAGm
[Nest[] 73  - 11/11/2025, 2:49:56 PM     LOG [Api:WebsocketRepository] Websocket Connect:    tYsrJ_0spVhCuB4eAAGo
[Nest[] 73  - 11/11/2025, 2:52:34 PM     LOG [Api:WebsocketRepository] Websocket Disconnect: O_G1Z7NWRTR0svsfAAGm

However, when I went back to the timeline to check the videos again, I found they still had the same problem. I then went back to job status and clicked 'missing' on transcode videos again, and to my surprise, the 2.3k videos reappeared as waiting.

My question is, how can I check if the transcode videos task has been executed and completed correctly? Or is this problem caused by other errors?
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